Telesales Executive (225-703)

A Telesales Executive plays a vital role in marketing and sales departments by promoting products and services to potential customers over the phone. This position is central to driving revenue for the company, as it focuses on lead generation and converting potential leads into loyal customers. As a Telesales Executive, you will be required to demonstrate exceptional communication skills, persuasive selling abilities, and a good understanding of the products you offer. This role involves both inbound and outbound calling, which requires an energetic and results-oriented professional who thrives on meeting targets and challenges. The ideal candidate is also adept at building relationships and maintaining customer satisfaction through effective communication and follow-up. Your ability to research and understand customer needs will play a crucial role in your success.

Responsibilities

• Make outbound calls to prospective customers to introduce and sell products or services.
• Respond to incoming inquiries and identify opportunities for cross-selling or up-selling.
• Maintain and update the database with accurate customer information and call logs.
• Achieve weekly and monthly sales targets and contribute to team goals.
• Understand customer needs and provide personalized solutions to meet their requirements.
• Continuously learn about products, services, and market trends to enhance sales techniques.
• Build and maintain strong relationships with both new and existing customers.
• Collaborate with marketing and sales teams to improve customer acquisition strategies.
• Handle objections professionally and provide suitable counterarguments to close sales effectively.
• Ensure high levels of customer satisfaction and address any complaints or concerns promptly.
• Contribute to team meetings by providing insights and suggestions for improving processes.
• Adhere to company's policies, regulations, and compliance standards during all interactions.

Requirements

• Proven experience as a telesales representative or similar customer service/sales role.
• Excellent communication and interpersonal skills to engage effectively with customers.
• Demonstrated ability to meet and exceed sales targets consistently.
• Strong negotiation and influencing skills to convert leads to actual sales.
• Familiarity with CRM software and telephony systems is highly desirable.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• High school diploma or equivalent required; a degree in sales or marketing is a plus.
• Strong analytical skills to understand market trends and customer behavior effectively.
• Adaptable to change with a keen willingness to learn new skills and techniques.