Senior Account Manager

As a crucial member of our client relationship team, the Senior Account Manager will orchestrate and enhance all client management activities. This individual is pivotal in nurturing long-lasting relationships built on trust and mutual success. The Senior Account Manager will oversee key client accounts, ensuring satisfaction and retention while identifying new opportunities for growth. Leveraging a deep understanding of the industry and the client's business, the role demands strategic thinking paired with a hands-on approach for executing account strategies. A successful candidate will thrive on engaging with clients, solving critical problems, and leading teams to drive exceptional results. The ideal candidate will be a seasoned professional with a track record of managing complex accounts, directing cross-functional teams, and consistently delivering on client objectives.

Responsibilities

• Develop and implement strategic account plans tailored for each client.
• Lead and manage renewal and upselling pitches to meet organizational targets.
• Act as a primary point of contact and foster strong client relationships.
• Spearhead the resolution of client issues and anticipate potential challenges.
• Collaborate with internal teams to develop client-specific solutions and services.
• Analyze market trends to identify new opportunities for client growth.
• Conduct regular client meetings to review feedback and performance metrics.
• Guide and mentor junior account managers and support staff as needed.
• Prepare comprehensive proposals, reports, and presentations for clients.
• Ensure all contractual obligations are met and documented correctly.
• Oversee the timely delivery of projects, reports, and other deliverables to clients.
• Contribute to the development of company-wide sales and customer success strategies.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field required.
• Minimum of 5 years experience in account management or client relations.
• Proven track record of managing and growing key client accounts effectively.
• Exceptional communication and interpersonal skills are essential for this role.
• Ability to multitask and manage multiple accounts simultaneously under pressure.
• Strong problem-solving skills and analytical capabilities are highly desirable.
• Proficiency in CRM software and MS Office Suite, especially Excel, is required.