Operations Manager (e-commerce) (225-620)

The Operations Manager for an e-commerce company plays a pivotal role in overseeing the smooth functioning of daily operations. As the linchpin between various departments, this role encompasses the management of supply chain activities, logistics, and customer service operations to ensure efficiency and customer satisfaction. This position demands an individual who is analytical, organized, and adept at handling complex operational systems. A successful Operations Manager in e-commerce will have an in-depth understanding of market trends, technological applications, and strategic planning to enhance service delivery. The role also involves steering the company towards its objectives by optimizing processes, reducing costs, and increasing operational efficiency to stay competitive in the fast-paced e-commerce landscape.

Responsibilities

• Oversee daily operations of the e-commerce warehouse and fulfillment centers.
• Coordinate between the supply chain, logistics, and customer service departments.
• Develop strategies to improve efficiency and reduce costs in operations.
• Ensure all customer orders are fulfilled accurately and timely.
• Manage relationships with third-party logistics providers and vendors.
• Analyze data to identify trends and areas for operational improvement.
• Implement technology solutions to streamline processes and improve productivity.
• Lead, mentor, and motivate a team of operations personnel to achieve targets.
• Establish and monitor key performance indicators to measure departmental effectiveness.
• Ensure compliance with safety regulations and company policies in all operations.
• Participate in budgeting and forecasting activities to align with business goals.
• Maintain high standards of quality control in all operational aspects.

Requirements

• Bachelor's degree in Business Administration, Logistics, or related field required.
• Minimum five years of experience in operations management within e-commerce.
• Strong understanding of supply chain and logistics processes is essential.
• Excellent organizational and project management skills are necessary.
• Ability to use data analytics to drive decision-making and process improvements.
• Proficiency in e-commerce platforms and familiarity with warehouse management systems.
• Exceptional communication and leadership skills to manage diverse teams effectively.