IT Support Associate

Job Description

As an IT Support Associate, you will play a crucial role in ensuring the smooth functioning of an organization's technology infrastructure. You will be responsible for providing technical assistance to employees, addressing hardware and software issues, and ensuring that all IT systems operate efficiently. With a problem-solving mindset, your goal will be to diagnose and resolve technical problems, often in high-pressure situations. An IT Support Associate serves as a tech-savvy professional who ensures that users have an optimal experience with their digital devices. Your role will require excellent communication skills, as you'll be collaborating with diverse teams and explaining complex information in a straightforward, user-friendly manner. You will also need to stay updated on the latest technology trends and updates to provide the best solutions. 

Responsibilities

• Troubleshoot and resolve hardware and software issues promptly for employees in the organization.
• Assist in the setup and configuration of new computer systems and peripherals, ensuring smooth integration.
• Provide guidance and support to end-users on software applications, improving their digital proficiency.
• Monitor and maintain computer systems and networks to ensure uninterrupted work processes.
• Maintain an inventory of all hardware and software resources within the organization.
• Collaborate with other IT team members to enhance overall system efficiency.
• Ensure security protocols are followed and antivirus software is regularly updated for data integrity.
• Perform routine system audits to identify and resolve potential vulnerabilities in IT infrastructure.
• Assist with upgrading systems and ensuring compatibility with new software and hardware.
• Provide technical support for enterprise applications, ensuring seamless user experience.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 2 years of experience in an IT Support role or similar technical support function.
• Proficiency in Windows and Mac OS environments, ensuring diverse skill adaptability.
• Strong knowledge of network infrastructure, including DNS, TCP/IP, and VPN.
• Excellent problem-solving skills to handle complex technical challenges efficiently.
• Exceptional communication skills, with the ability to explain tech solutions in simple terms.
• Proven ability to work independently and manage multiple tasks simultaneously under pressure.
• Experience with remote desktop applications and help desk software like Zendesk or ServiceNow.
• Certifications such as CompTIA A+, Network+ or Microsoft Certified Solutions Associate (MCSA) are a plus.
• Ability to stay updated with the latest technology trends and emerging IT solutions.

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