Guest Service Associate - F&B Service (225-1013)

The role of a Guest Service Associate in Food & Beverage Service is pivotal in ensuring that guests receive exceptional dining experiences. As a key member of the hospitality team, you will be responsible for providing excellent service, setting up dining areas, handling guest inquiries, and ensuring a welcoming atmosphere. You must be passionate about hospitality, have strong communication skills, and be able to work efficiently in a fast-paced environment. Your primary goal will be to ensure the satisfaction of every guest, enhancing their dining experiences with professional service. This position demands a friendly demeanor, an eye for detail, and the ability to work well with diverse teams to achieve a seamless service operation.

Responsibilities

• Greet guests warmly and provide them with excellent customer service.
• Assist guests in making menu choices and handle any special requests.
• Take food and beverage orders accurately and relay them to the kitchen staff.
• Serve food and drinks efficiently and with impeccable presentation standards.
• Setup dining areas before and after service, maintaining cleanliness and order.
• Address any guest complaints or issues promptly and effectively to maintain satisfaction.
• Restock supplies, refill condiments, and ensure station readiness for operations.
• Collaborate with kitchen staff and other team members to uphold service quality.
• Process payments using the appropriate methods, ensuring accurate transactions.
• Adhere to all safety, sanitation, and health standards consistently.
• Provide guests with information about the establishment, menu, and offers.
• Perform additional duties as required to enhance the guest experience and operations.

Requirements

• Previous experience in a similar guest service or hospitality role is preferred.
• Exceptional communication skills to interact clearly and professionally with guests.
• Strong problem-solving abilities with a focus on guest satisfaction.
• Ability to multitask effectively in a high-paced environment while maintaining composure.
• Positive attitude with the willingness to enhance team morale and cooperation.
• Understanding of food safety and hygiene practices in a restaurant setting.
• Flexibility to work various shifts, including evenings, weekends, and holidays.