F&B Associate (225-1013)

An F&B (Food and Beverage) Associate plays a critical role in providing exceptional service within the hospitality industry, including hotels, restaurants, cafes, and catering services. The primary task of an F&B Associate is to ensure guests have a pleasant dining experience by being attentive to their needs and maintaining high standards of service. This involves taking orders, serving food and beverages, providing recommendations on menu items, and handling customer complaints efficiently. The role demands a proactive attitude, excellent communication skills, and a strong commitment to service excellence. Successful F&B Associates are team players who can thrive in fast-paced environments, consistently exuding professionalism and courtesy to enhance the guests' experience.

Responsibilities

• Welcome guests warmly and ensure they feel comfortable and cared for.
• Take accurate food and beverage orders and relay them to the kitchen.
• Serve food and drinks to guests promptly and courteously.
• Respond to guests' inquiries and provide relevant information about menu items.
• Maintain cleanliness and organization of the service areas and workstations.
• Handle guest complaints with empathy and resolve issues to customer satisfaction.
• Assist in setting up and breaking down of the dining area before and after service.
• Process payments and handle cash or credit transactions accurately and securely.
• Collaborate with kitchen and bar staff to ensure smooth service flow.
• Monitor inventory levels and report shortages to management for resupply.
• Participate in regular training sessions to upgrade skills and service standards.
• Adhere to health and safety regulations to ensure guest and staff safety.

Requirements

• High school diploma or equivalent; degree in hospitality is advantageous.
• Proven experience as a Food and Beverage Associate in hospitality settings.
• Exceptional customer service skills and strong attention to detail.
• Ability to stand and walk for extended periods during shifts.
• Excellent verbal communication skills and a friendly outgoing demeanor.
• Basic math skills to accurately handle financial transactions.
• Flexibility to work various shifts, including evenings, weekends, and holidays.