Position Summary

We are seeking an Accounts Receivable Specialist Collections / Cash Application with 3 to 5 years of experience to support collection activities, cash application, account reconciliation, and customer relationship management. Experience in the Clinical Research, CRO, or Life Sciences industry will be an added advantage.

Key Responsibilities

• Follow up with customers on outstanding invoices, secure timely payments and meet collections targets.
• Perform daily cash application and allocation activities.
• Reconcile customer accounts and investigate unapplied cash or short payments.
• Prepare AR aging reports and collection status updates.
• Coordinate with internal stakeholders including Project Managers, Billing Teams, and Finance.
• Resolve billing disputes and support month-end close activities.
• Maintain accurate collection notes and customer communication records.
• Support DSO reduction and collection target achievement.

Required Qualifications

• Strong stakeholder, customer management

• Master’s degree in commerce, Finance, Accounting, or related field.

• CA Inter, CMA, ACCA, CPA, or similar qualification would be advantageous.

• 5 years of experience in Accounts Receivable, Collections, and Cash Application

• Strong understanding of AR processes, reconciliations, and customer account management.

• Proficiency in Microsoft Excel, Concur, Salesforce and similar ERP/CRM systems

• Strong communication and conflict management skills.

Key Competencies

• Attention to detail
• Analytical and problem-solving skills
• Customer-centric approach
• Time management and prioritization
• Team collaboration and accountability

Behavioral Competencies

Communication Skills

• Strong verbal and written communication.
• Ability to communicate effectively with global stakeholders.

Analytical Thinking

• Strong problem-solving capabilities.
• Ability to identify root causes and recommend solutions.

Customer Focus

• Commitment to delivering excellent customer service.
• Ability to manage customer expectations professionally.

Attention to Detail

• High level of accuracy in financial transactions.
• Strong organizational and follow-up skills.

Teamwork

• Ability to collaborate effectively in cross-functional teams.
• Positive and proactive approach to work.

Adaptability

• Comfortable working in a fast-paced, dynamic environment.
• Flexible to support global business operations.

• Novotech is proud to offer a great workplace. We are committed to being an employer of choice for gender equality and providing an inclusive work environment where everyone is treated fairly and with respect. Our team members are passionate about what we do, but we understand work is only one of the things that is important to them. We support our team members with flexible working options, paid parental leave for both parents, flexible leave entitlements, wellness programs and ongoing development programs. We are looking for people who are passionate about working clinical research and biotech, including people who identify as LGBTIQ+, have a disability or have caring responsibilities. We are a Circle Back Initiative Employer and commit to respond to every application. We look forward to talking to you about working at Novotech.

Responsibilities

• Follow up with customers on outstanding invoices, secure timely payments and meet collections targets.
• Perform daily cash application and allocation activities.
• Reconcile customer accounts and investigate unapplied cash or short payments.
• Prepare AR aging reports and collection status updates.
• Coordinate with internal stakeholders including Project Managers, Billing Teams, and Finance.
• Resolve billing disputes and support month-end close activities.
• Maintain accurate collection notes and customer communication records.
• Support DSO reduction and collection target achievement.

Qualifications

Minimum Qualifications & Experience

• Strong stakeholder, customer management

• Master’s degree in commerce, Finance, Accounting, or related field.

• CA Inter, CMA, ACCA, CPA, or similar qualification would be advantageous.

• 5 years of experience in Accounts Receivable, Collections, and Cash Application

• Strong understanding of AR processes, reconciliations, and customer account management.

• Proficiency in Microsoft Excel, Concur, Salesforce and similar ERP/CRM systems

• Strong communication and conflict management skills.