Account Manager

About the Role

We are seeking an Account Manager with a technology background who has successfully transitioned into client-facing roles. The ideal candidate will have hands-on experience in banking technology, and the ability to engage in meaningful, solution-oriented conversations with business and IT stakeholders.

This is not a purely sales role — it’s about being present with the customer on the ground, walking the floors, understanding pain points, spotting opportunities, and ensuring that Thakral One is seen as a trusted partner. The role will span staff augmentation as well as value-driven technology solutions, consulting, and managed services.

Key Responsibilities

Client Engagement & Relationship Management

• Act as the primary point of contact for client stakeholders in Bangalore, building strong relationships across business and technology teams.
• Maintain a visible presence at client sites to foster both formal and informal interactions.
• Build trust with client teams through a deep understanding of their operational and technology environments.

Technology Insight & Opportunity Identification

• Leverage prior technical experience to understand client architectures, processes, and systems
• Identify gaps, risks, and innovation opportunities through conversations and observation on the client floor.
• Translate business and technical challenges into actionable proposals in collaboration with internal teams.

Business Development & Value Creation

• Promote Thakral One’s full portfolio of services, beyond staff augmentation — including consulting, managed services, project delivery, and solution implementation.
• Work with presales, delivery, and leadership to develop tailored proposals.
• Build and maintain an opportunity pipeline to drive account growth.

Account Governance & Customer Satisfaction

• Monitor delivery quality and customer satisfaction across ongoing engagements.
• Proactively identify and resolve delivery or relationship issues.
• Ensure alignment between client expectations and Thakral One’s delivery capabilities.

Qualifications & Skills

Experience

• 5–8 years of experience in technology roles (e.g., developer, business analyst, solution consultant) followed by client-facing/account management positions in IT services or BFSI.
• Exposure to banking or core banking systems is highly preferred.

Skills & Competencies

• Strong ability to bridge the gap between technical teams and business stakeholders.
• Excellent interpersonal, networking, and influencing skills.
• Commercial acumen and understanding of account growth strategies.
• Self-starter with the ability to work independently in client environments.

Education

• Bachelor’s degree in Computer Science, Information Technology, or related field (MBA is a plus).

Why Join Us

• Opportunity to work with leading BFSI clients in the region.
• Blend of technology insight and strategic relationship management in a single role.
• Platform to create real value for clients by introducing innovative solutions and services.
• Dynamic, collaborative work environment with a regional reach.