Technical Support Engineer

Why Join Us?

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting edge technology solutions focused on real customer needs while challenging ourselves to grow and excel.

If you want to be part of the fascinating and fast-growing Cyber Security industry, where your unique talent and value will be recognized, Check Point Software Technologies is where you want to be.

Key Responsibilities

• Provide accurate, creative, and customer-focused solutions to end-user issues to ensure high satisfaction.
• Act as a trusted technical advisor, taking end-to-end ownership of customer issues and driving them to closure with a strong focus on customer success.
• Proactively listen to customers, set clear expectations, and communicate transparently on progress and next steps to build long-term trust.
• Troubleshoot, diagnose, and resolve hardware, software, and network problems related to Check Point security products.
• Proactively monitor security devices and applications, identify performance issues, analyze root causes, and resolve or properly escalate while keeping customers updated throughout.
• Standards and policies are extremely important when it comes to network security, and firewall engineers should be aware of these, keeping abreast of changes and defining processes for compliance.
• Research, resolve, and respond to customer queries received via phone and web in a timely manner, aligned with internal SLAs and quality standards.
• Demonstrate strong customer focus and ownership in addressing end-user needs and expectations, always aiming to reduce customer effort and improve their overall experience.
• Consistently deliver a high level of professionalism, clear communication, and quality of service in every customer interaction.
  
  

• 2+ years of hands-on experience in Networking or Network Security roles.
• Bachelor’s degree in Computer Science, Engineering, or a related discipline.
• Excellent written and verbal communication skills with a customer-centric approach.
• Proven ability and willingness to quickly learn and work with new technologies and products.
• Strong documentation skills for creating clear technical notes, procedures, and knowledge articles.
• Solid understanding of the TCP/IP protocol suite and core networking concepts.
• Basic knowledge of networking appliances (Routers and Switches etc)
• Good understanding of firewall concepts, policies, and traffic flow.
• Good understanding of network ports, NAT, and PAT.
• Good understanding of VPN technologies and deployments (site-to-site, remote access, etc.).
• Certifications such as CCNA, CCNP, CCSA, or equivalent networking/security certifications are a strong plus.
• Cloud knowledge an added advantage