Job Description

  • Experience : 5+ Years
  • Location : Chennai / Bangalore / Pune

Job Description

  • Providing business hours support to incidents, clarifications, service requests for OpenText Streamserve cloud-based setup including access provisioning per the Liberty access provisioning rules
  • Supporting in prompt acknowledgement of inflow incidents, and timely resolution as per the SLAs defined
  • As needed step up for providing client business the exemplary experience during needs-of-the-hour situations for elevated customer care
  • Supporting a user based of about 50 users involved in Accounts Payable area under Source-to-Pay and dealing with OpenText documents, Vendor invoices and Customer documents
  • Collaborating with OpenText company for any items needing enhancements to the cloud features
  • Working closely with the Cognizant Tower lead for applications in reporting on the progress of incidents
  • Work closely during any API deployments and involve in testing to ensure that deployments and APIs work as expected
  • Delivering on continuous improvements including left-shift of incidents to L1.5 by updating and sharing SOP documents, enabling self-help, leveraging AI based intelligent searching of resolution of past incidents
  • Need to be extremely self-driven and collaborative keeping Liberty end users and fellow Cognizant team-members foremost in priority giving a smooth experience

Tech Filter

Skill/ Position title

Sub Skills And Details

Requirement

Level of hire

Location

Streamserve

Storyteller

5+ Years

SA

PAN India

Control Center

Communication Builder


Job Details

Role Level: Not Applicable Work Type: Full-Time
Country: India City: Bangalore Urban ,Karnataka
Company Website: https://www.cognizant.com Job Function: Software Development
Company Industry/
Sector:
IT Services and IT Consulting and Business Consulting and Services

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