Cloud Technical Account Manager

Key Responsibilities

• Manage a book of large Enterprise customers, be responsible for account health, renewal, and revenue growth.
• Guide product adoption to achieve business outcomes by gaining a deep understanding of typical business challenges faced by our customers and appropriately map features and services.
• Serve as a trusted technical advisor for our customers. Liaison with Solutions Architects, Product, Engineering, and Support teams to address customers’ technical needs.
• Provide demos, feature updates, and education resources to help customers learn and adopt our cloud products.
• Through regular meeting cadence, proactively uncover customer needs and new use cases, anticipate risks, and collaborate with other departments to protect and grow your accounts.
• Guide a customer along a maturity curve to adopt more complex features and use cases.
• Build relationships with customers, help them unblock challenges, and turn them into advocates.
• Team and collaborate well across a diverse and matrixed internal organization to drive customer success.
  
  

• 5+ years of experience in a technical customer facing role across Customer Success, Technical Account Management, Solutions Architecture, Sales Engineering or related areas.
• Self-starter with a proven track record of driving customer success and aligning internal resources for customer outcomes.
• Ability to uncover evolving customer requirements and map to platform features.
• Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers.
• Executive communication style and experience, with a positive “can do” attitude.
• 5+ years of experience in designing, delivering, maintaining or managing Cloud Infrastructure, or Cloud Security solutions required.
• 2+ years of security architecture, cloud security architecture, information security consulting, or GRC network infrastructure management experience in an enterprise environment preferred.
• Must have a solid understanding of common cloud technologies - Alibaba, Amazon AWS, Azure and GCP.
• Must be competent with scripting (e.g. Bash, Perl, Python, Ruby, PHP) and be ready to build new tools for customers as and when needed.
• Knowledge on Check Point Firewall implementation and configuration is added advantage.
• Solid exposure to HTTPS, DNS, TCP/IP/switching/routing protocols with tools like TCP DUMP and Wireshark.
• CCSA or CCSE relevant certification is a plus.
• Team player with the highest level of integrity, who looks to innovate and improve process and programs.
• Proactive, organized, analytical, detail oriented, and persistent.
• Ability to travel up to 30% of the time (post-pandemic)