GMx Manager-Delivery Improvement Design Thinking-Strategy And Business Design

GMX- Manager- Delivery Improvement – Design Thinking and Strategy & Business Design

At EY GDS – a member of the global integrated service delivery center network by EY, Managed Services (MS) is a significant part of our business, comprising more than $7b in revenue with major clients across the globe. We help clients with people based, asset based & integrated solutions, leveraging our deep sector and domain expertise to deliver enhanced value to our clients. 

GMx is part of the Managed Services Global Enabled Business Unit (MS GEBU) that provides end-to-end support for Managed Services (MS) opportunities — from solutioning and pricing to negotiation, contracting, transition, risk management and delivery improvement. Its purpose is to make MS expertise more accessible across Super Regions and Service Lines, as well as to reduce firms risk, reduce fragmentation and improve consistency. GMx will enable EY to better respond to the increasing volume and complexity of managed services opportunities while supporting consistent, high-quality client experience

The opportunity

This team is responsible for identifying systemic bottlenecks, developing and implementing best practices, tools, and methodologies, and driving continuous improvement to elevate client satisfaction and maximize project profitability.

Design Thinking and Strategy & Business Design Manager will be a change agent, for translating complex business discussions into clear, value‑oriented deliverables and client outcomes. In this role, you will attend and synthesize client and internal meetings, rapidly grasp the proceedings, and convert them into compelling, value‑based slideware, build offering points of view (POVs), and go‑to‑market (GTM) materials. You will also plan and facilitate design thinking workshops to unlock customer‑centric solutions and drive pursuit or delivery outcomes.

Your key responsibilities

• 8–10 years overall experience in consulting, strategy, product/solution marketing, or business analysis roles with demonstrated content leadership (POVs, GTM, executive storytelling).

Client & stakeholder engagement

• Attend executive and working team meetings; capture themes, issues, decisions, actions; translate discussions into crisp storylines and artifacts (decks, briefs, one pagers) that drive decisions and momentum
• Act as a trusted partner to pursuit leaders, delivery teams; tailor content for different audiences (C suite, business, and technical)

Value based content & GTM

• Build POVs on the offering, industry and solution approaches; curate GTM collateral (talk tracks, slipsheets, case studies) aligned to EY brand guidance
• Rapid creation of PowerPoint presentations
• Build content & structure the output or message basis the enterprise persona 
• Develop and maintain slide libraries, reusable modules, and “proof points” that showcase impact, metrics, and client value.

Design thinking & facilitation

• Plan and run design thinking workshops (problem framing, empathy, ideation, prototyping) with clear objectives, agendas, and artifacts; drive convergence to prioritized solutions and next steps.
• Coach cross functional teams on DT mindsets, tools, and rapid experiment techniques; convert outputs into tangible deliverables and backlogs.

Engagement delivery & governance

• Structure workplans, risks, and interlocks across pursuit/delivery workstreams; prepare SteerCo updates and execution dashboards
• Uphold EY quality, brand, and confidentiality standards across all materials and interactions.
• Knowledge & brand stewardship- ensure finalized assets (POVs, GTM decks, credentials) are in alignment to the branding guidelines

Skills and attributes for success

• Qualification: MBA or a Master’s degree in any discipline (business, engineering, design, or related field)
• Certifications or prior training in Design Thinking
• Advanced PowerPoint and visual‑storytelling skills; experience working with branded templates and content submission processes
• Build content & structure the output or message basis the enterprise persona 
• Business acumen across one or more industries with a track record of leading the engagement
• Strong facilitation background, including scoping and running design‑thinking workshops end‑to‑end
• Proven ability to synthesize meetings into structured narratives, prioritize what matters, and communicate insights to senior stakeholders
• Excellent written and verbal communication skills, with proven ability to communicate complex concepts simply and influence senior stakeholders.

Core Capabilities: 

• Storytelling & Structure: Builds logical, persuasive narratives; distils complex topics into “executive‑ready” materials, content & output basis the enterprise persona 

• Design Thinking & Co‑creation: Applies DT stages (align/discover/define/design/embed); drives outcomes and buy‑in
• GTM & POV Development: Connects problems to solution value; crafts differentiated offering POVs and GTM assets
• Facilitation & Stakeholder Management: Orchestrates workshops, decisions, and interlocks across functions
• Quality & Brand: Adheres to brand and submission standards; curates re‑usable knowledge.

• Solid Analytical and problem-solving skills 
• Strong presentation & communication skills 
• Quality oriented personality 

Functional Capabilities: 

• Result-Oriented: A relentless focus on achieving measurable business outcomes
• Intellectual Curiosity: A proactive desire to understand current requirement and find new ways to define and prove impact.
• Consulting Mindset: Poised, professional, and capable of managing stakeholder expectations and navigating complex organizational dynamics.

To qualify for the role, you must have

• Storytelling & Structure: Builds logical, persuasive narratives; distils complex topics into “executive‑ready” materials, content & output basis the enterprise persona 

• Design Thinking & Co‑creation: Applies DT stages (align/discover/define/design/embed); drives outcomes and buy‑in
• GTM & POV Development: Connects problems to solution value; crafts differentiated offering POVs and GTM assets
• Facilitation & Stakeholder Management: Orchestrates workshops, decisions, and interlocks across functions
• Quality & Brand: Adheres to brand and submission standards; curates re‑usable knowledge.

• Solid Analytical and problem-solving skills 
• Strong presentation & communication skills 
• Quality oriented personality 

Ideally, you’ll also have

• Exceptional capacity for creative thinking and problem identification and resolution.
• Self-driven.
• Keen on detailing and logical reasoning.
• Maintain healthy group dynamics.
• Provide directions to the team based on management directive.
• Capability to engage professionally with individuals from varied cultures and geographic regions.
• Ability to juggle multiple projects/activities simultaneously.
• Establish an atmosphere centred around trust, open dialogue, innovative thinking, and unified teamwork.
• Acknowledge and commemorate both team and individual achievements, as well as outstanding performance.
• Possess robust abilities in presenting, communicating, organizing, multitasking, and managing time effectively.
• Strong networking abilities.

What we look for 

• Qualification: MBA or a Master’s degree in any discipline (business, engineering, design, or related field)
• Certifications or prior training in Design Thinking
• Advanced PowerPoint and visual‑storytelling skills; experience working with branded templates and content submission processes
• Business acumen across one or more industries with a track record of leading the engagement
• Strong facilitation background, including scoping and running design‑thinking workshops end‑to‑end
• Proven ability to synthesize meetings into structured narratives, prioritize what matters, and communicate insights to senior stakeholders
• Excellent written and verbal communication skills, with proven ability to communicate complex concepts simply and influence senior stakeholders.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs