Cashier

• POSITION DESCRIPTION
  
  

JOB TITLE : Cashier

GRADE : AM-II

DEPARTMENT : Branch Banking

LOCATION : Branch

SUB-DEPARTMENT : TYPE OF POSITION : Full-time

REPORTS TO : Branch Operation Officer

REPORTING INTO

NA

• ROLE PURPOSE & OBJECTIVE
  
  

This role is responsible for executing all cash related transactions and operations for the Branch as per internal / external banking guidelines and manage appropriate entries in relevant registers/online; perform end of day reconciliation in the system

• SIZE OF THE ROLE
  
  

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Daily cash transaction
• CRL Limit
• Branch Audit
• ATM /Vault
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
  
  

Business

• Contribute to the efficient operation of the Branch through accurate and timely processing of cash related transactions and account maintenance.
• Take overall responsibility for cash handling function of the Branch such as:
• Receipt and processing of cheque, drafts, dividend warrants, pay orders and other like instruments other than bills for withdrawals up to authorized limits and giving acknowledgements in the counterfoil
• Disburse cash against withdrawals requests and collect cash against deposit challan
• Collect repayments as per EMI schedule; maintain necessary entries in system
• Maintain inward and outward register, petty cash register, assets register and send requisition forms to Regional Head Office
• Perform tallying of cash in line with book of transactions and vouchers on a daily basis; and report the same in 'End of Day' Branch report
• Be accountable for handling of cash and operation & maintenance of Branch vault jointly with the operations officer
• Interact with customers during disbursements and deposits, understand their requirements and identify opportunities to cross sell; update the customers on new products and services offered by Ujjivan
  
  

Service Quality

• Demonstrate superior customer service by providing courteous and efficient solutions to their needs
• Escalate customer queries and grievances to competent authority in a timely manner
• Explain customers the monthly repayment dates & contact numbers to call for any of their clarification during disbursement and answer their questions in a courteous manner
• Educate customers to use alternate channels for deposit/withdrawal and inquiries
  
  

Operations

• Count & check cash at the beginning & day end before vaulting
• Hold Branch’s cash, keys and/or other valuables in safe custody jointly with Assistant Branch manager and being responsible for the running of the cash department smoothly
• Responsible for adherence to defined TAT for all transactions
• Responsible for compliance with all applicable regulations and bank policies for all processes related to cashier operations and cash management
• Accounting and verifying the transaction for loan repayment
• Validate the authenticity of customers while cash withdrawal
• Check the accuracy of the cash deposit slips as per audit requirements
• Bank pass book updation in case of any transaction
• Process cash bundles for currency chest deposit with note slips
  
  

Learning & Performance

• Maintain current knowledge of Ujjivan’s products and services, applicable regulations and know your customer principles
• Complete certification programs organized by operations department
• Maintain adherence to training man-days/ mandatory training programs for self
• Maintain goal setting, mid-year review and performance appraisal processes are completed within specified timelines
• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
  
  

Educational

Qualifications

• UG – Any Graduation; preferably in Finance/Commerce subjects
  
  

Experience

• Minimum 1-2 years in handling cash at volume
• Should have exposure of making entries in financial modules/ERP
• Should have experience in consolidating accounting data
  
  

Certifications

• NA
  
  

Functional Skills

• Cash handling/accounting skills
• Prudent handling of cash with ability to detect fake notes
• Systematic; meticulous and timely customer service
• Sensitive to Customer Wait Time
• Mandatory operating knowledge of computers
• Relevant software skills (On-Job training to be provided)
• Strong numerical skills
• Multitasking ability
  
  

Behavioral Skills

• Positive interpersonal skills
• Customer service orientation
• Listening and communication skills
  
  

Competencies

• Execution
• Managing Relationships
• Customer Focus
• KEY INTERACTIONS
  
  

INTERNAL

EXTERNAL

• Regional operations team
• Regional FCU officer
• Service Quality executive
• Neighboring banks
• Cash management agencies
• BC Agents
  
  

PREPARED BY: Priyanka Pal

DATE: 14-02-2024

REVIEWED BY: Jyothi Mohan

DATE: 15-02-2024

LAST UPDATED BY: TM Team

DATE: 17-02-2024