Officer-Customer Care Services

Job No.

Job No 07

Department

Support Staff and Tech

Location

Amravati, Maharastra

Work Experience

0–5 Years

Qualification

Graduate; PG / Diploma (Relevant) preferred

Description

• Ensure that right billing takes place based on the kind of service required by the patient
• Readily help the patient and attendant
• Solving the problems of the patient and clear the queries regarding their case
• Problems being diverted from operational departments for proper solution
• Guiding the patient to right departments
• Helping the corporate in patients with proper correspondence with the corporate
• Preparing the complete TPA files and submitting to Finance department
• Sending the reports to the MRD department after every 15 days
• Giving the letters, Railway / air concession forms to the patient
• Coordination with different departments of the hospital
• Submission of any deficiencies / queries raised by the insurance company
• To be a part of the Quality Improvement Initiative & Protocols of the organization.