Officer Dispatch Aggregate

Job Title: Officer, Dispatch, Aggregate

Introduction:

The Dispatch Officer is responsible for planning, coordinating, and monitoring all dispatch activities to ensure timely, accurate, and cost-effective delivery of materials, spare parts, equipment, and finished goods to customers and project sites. The role ensures compliance with company procedures, safety standards, transportation regulations, and customer requirements.

What you’ll do:

Dispatch Planning & Coordination

• Coordinate daily dispatch activities according to customer schedules and delivery priorities.
• Ensure timely preparation of dispatch documentation and shipment schedules.
• Monitor dispatch readiness and coordinate with warehouse, production, procurement, and transport teams.
• Plan vehicle loading to maximize transportation efficiency and safety.

Documentation & Compliance

• Prepare and verify delivery challans, invoices, e-way bills, packing lists, transport documents, and export documentation (where applicable).
• Ensure compliance with statutory, customs, and transportation regulations.
• Maintain accurate dispatch records and shipment tracking reports.

Inventory & Warehouse Coordination

• Verify material availability before shipment.
• Coordinate picking, packing, labeling, and staging of materials.
• Ensure FIFO/FEFO principles are followed where applicable.
• Support inventory accuracy and cycle count activities.

Logistics Management

• Liaise with transporters, freight forwarders, and courier partners.
• Track shipments and provide delivery status updates.
• Resolve transportation delays, shortages, and delivery discrepancies.
• Optimize freight utilization and logistics costs.

Customer Support

• Coordinate with customer service and sales teams regarding dispatch schedules.
• Provide shipment information and proof of delivery to customers.
• Handle customer queries related to deliveries and dispatch documentation.

Safety & Quality

• Ensure safe loading and unloading practices.
• Follow Metso safety standards, warehouse procedures, and quality requirements.
• Report incidents, damages, and non-conformities promptly.
• Participate in continuous improvement initiatives.

Key Performance Indicators (KPIs)

• On-Time Dispatch Rate (%)
• Dispatch Accuracy (%)
• Transportation Cost Efficiency
• Customer Delivery Performance
• Documentation Accuracy
• Transit Damage Incidents
• Inventory Accuracy
  
  

Who you are:

• Bachelors Degree / Diploma in Logistics, Supply Chain Management, Warehouse Management, Commerce, or related field.
• Certification in Logistics or Warehousing is an advantage.

Experience

• 3-6 years of experience in warehouse, logistics, dispatch, or supply chain operations.
• Experience in manufacturing, mining equipment, heavy engineering, or industrial products preferred.
• Experience working with ERP systems such as SAP S/4HANA.

Technical Skills

• SAP (MM, WM/EWM preferred)
• Microsoft Excel and MS Office
• Inventory Management
• Transportation Management
• Shipping Documentation
• Warehouse Operations

Behavioral Competencies

• Strong planning and organizational skills
• Attention to detail
• Problem-solving ability
• Customer focus
• Effective communication skills
• Teamwork and collaboration
• Ability to work under pressure and meet deadlines

Whats in it for you:

• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, meal benefits and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid Working Possibilities-While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work culture.
• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.