Officer Branch Relationship Manager Growth Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Develop and maintain strong relationships with customers to understand their financial needs and provide tailored solutions
• Proactively identify growth opportunities and cross-sell relevant products and services to expand the customer base
• Collaborate with the sales team to achieve branch-level sales targets and contribute to the overall growth of the consumer banking group
• Provide exceptional customer service and ensure a seamless banking experience for customers
• Actively participate in branch-level initiatives and contribute to the implementation of the bank's strategic objectives
• Maintain accurate records and documentation related to customer interactions and transactions
  
  

• Strong interpersonal and communication skills with the ability to build rapport and effectively engage with customers
• Demonstrated sales and negotiation skills, with a track record of achieving sales targets
• Proficient in data analysis and problem-solving to identify growth opportunities and provide customized solutions
• Ability to work collaboratively in a team environment and contribute to the overall success of the branch
• Commitment to providing exceptional customer service and a deep understanding of the bank's products and services