Senior Executive - Operations And Service

Location Name: Ahmedabad CSB

Job Purpose

“This position is open with Bajaj Finance ltd.”Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organization’s policiesAct with Integrity

Duties And Responsibilities

• Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
• Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.
• Cross selling the insurance and other products to walk in customers
• Cash & Customer Service /NPS and Audit Queries
• Service branch maintenance and control
• Consistent increase in penetration of CDM/Kiosk
• Manage escalations with teams (Centralize/HO) for end to end resolution
• Petty cash management
• Maintain minimal errors in audit report published by HO.
  
  
  

• Understanding of cash & customer service related processes and policies.
• Graduate/Post graduate fresher/with experience
• Ability to work independently and towards deadlines.
• Effective oral and written communication skills