Project Coordinator Web Scraping And Data Intelligence

Location - On-Site (Office Location)

Experience

2–5 Years (Experience in Web Scraping, Data Services, IT Services, or SaaS preferred)

About The Role

We are looking for a highly motivated and customer-focused Project Coordinator to manage end-to-end delivery of web scraping and data intelligence projects. The ideal candidate will act as the bridge between customers, development teams, QA, and management, ensuring projects are delivered on time, within scope, and with exceptional quality.

This role requires someone who can effectively manage client expectations, coordinate cross-functional teams, resolve complex project challenges, and maintain strong customer relationships while driving operational excellence.

Key Responsibilities

• Customer Relationship Management
• Serve as the primary point of contact for assigned clients.
• Build long-term relationships through proactive communication.
• Understand customer business objectives and translate them into actionable requirements.
• Handle customer concerns, escalations, and sensitive situations professionally.
• Manage customer expectations regarding timelines, deliverables, and technical feasibility.
• Conduct project kickoff meetings, requirement gathering sessions, weekly cadences, and review calls.
• Maintain high customer satisfaction (NPS/CSAT) through consistent engagement.
• Project Coordination
• Own the complete lifecycle of web scraping and data collection projects.
• Coordinate with Developers, QA, Delivery Managers, and Sales teams.
• Create project plans, milestones, and delivery schedules.
• Track project progress and ensure timely delivery.
• Identify risks proactively and implement mitigation strategies.
• Maintain project documentation, trackers, and status reports.
• Ensure adherence to SLAs and internal KPIs.
• Requirement Analysis
• Gather and analyze client requirements in detail.
• Prepare Scope of Work (SOW), BRDs, and project documentation.
• Evaluate project feasibility with technical teams.
• Identify dependencies, assumptions, and risks before project initiation.
• Ensure clear communication of requirements across all stakeholders.
• People Management
• Coordinate with cross-functional teams to ensure seamless execution.
• Motivate team members to achieve delivery goals.
• Resolve conflicts effectively between teams and stakeholders.
• Ensure accountability and ownership among team members.
• Monitor team performance and provide constructive feedback.
• Support knowledge sharing and continuous learning within the team.
• Client Escalation Management
• Handle customer escalations with professionalism and urgency.
• Investigate root causes of delivery or quality issues.
• Coordinate with internal teams to implement corrective actions.
• Communicate resolutions clearly and maintain customer confidence.
• Minimize repeat escalations through process improvements.
• Technical Coordination
  

Although this is not a development role, the Project Coordinator should possess a strong understanding of:

• Web Scraping methodologies
• APIs (REST/JSON/XML)
• HTML & DOM structure
• Proxy management
• CAPTCHA challenges
• JavaScript-rendered websites
• Data extraction workflows
• Data validation
• CSV, JSON, XML formats
• SQL basics
• Automation workflows
• AI-powered extraction tools (preferred)
  

The candidate should be comfortable discussing technical concepts with developers and clients.

• Strategic Thinking
• Analyze project risks before execution.
• Recommend optimal scraping approaches.
• Identify opportunities for automation and process improvements.
• Drive continuous improvement initiatives.
• Support business growth by identifying upsell and cross-sell opportunities.
• Participate in project estimation and resource planning.
• Problem Solving
  

The Ideal Candidate Should Be Capable Of

• Identifying project bottlenecks.
• Finding practical solutions under tight deadlines.
• Making data-driven decisions.
• Managing competing priorities effectively.
• Handling ambiguous client requirements.
• Working calmly under pressure.
  
  

• Reporting & Governance
• Prepare Daily, Weekly, and Monthly project reports.
• Track project health metrics.
• Maintain dashboards and project documentation.
• Report risks and escalations to management.
• Ensure compliance with internal SOPs.
  

Required Skills

Customer Management

• Exceptional customer relationship skills
• Excellent negotiation abilities
• Strong stakeholder management
• Ability to build trust with enterprise clients
• High emotional intelligence
• Customer-first mindset
  

Communication

The Candidate Should Possess

• Excellent verbal communication
• Outstanding written communication
• Strong presentation skills
• Confidence in customer meetings
• Professional email etiquette
• Active listening skills
• Ability to explain technical concepts in simple business language
  

Analytical Skills

• Strong analytical thinking
• Data interpretation
• Root cause analysis
• Logical reasoning
• Decision-making ability
• Attention to detail
  

Leadership Skills

• Team coordination
• Conflict resolution
• Ownership mindset
• Accountability
• Time management
• Decision making
• Ability to influence without authority
  

Technical Skills

Good understanding of:

• Web Scraping
• APIs
• JSON
• XML
• HTML
• CSS Selectors
• XPath
• SQL (Basic)
• Microsoft Excel
• Google Sheets
• Jira
• ClickUp
• Trello
• Asana
• Power BI (Preferred)
  

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT, Business Administration, or related field.
• Certification in PMP, Scrum, Agile, or Project Management is an added advantage.
  

Preferred Experience

Candidates having experience in:

• Web Scraping Industry
• Data Intelligence
• Market Research
• Competitive Intelligence
• Data Engineering Services
• SaaS
• IT Services
  

will be preferred.

Key Competencies

• Customer Obsession
• Ownership & Accountability
• Strategic Thinking
• Analytical Mindset
• Problem Solving
• Adaptability
• Leadership
• Team Collaboration
• Decision Making
• Negotiation Skills
• Risk Management
• Resilience Under Pressure
  

Key Performance Indicators (KPIs)

• On-Time Project Delivery
• Customer Satisfaction (NPS/CSAT)
• Client Retention
• Response Time to Customer Queries
• Escalation Resolution Time
• First-Time Right (FTR)
• Quality of Requirement Gathering
• Team Utilization
• Process Compliance
• Revenue through Upsell/Cross-Sell Support
• Reduction in Delivery Escalations
• Project Profitability Support
  

What Success Looks Like

A successful Project Coordinator is someone who:

• Builds strong, long-term relationships with clients.
• Communicates confidently with enterprise customers and senior stakeholders.
• Understands both business and technical aspects of web scraping projects.
• Anticipates risks and resolves issues before they become escalations.
• Leads cross-functional teams effectively without direct authority.
• Delivers projects on time while maintaining high quality.
• Thinks strategically, acts proactively, and consistently exceeds customer expectations.
• Contributes to process improvements and business growth through operational excellence.
  

This role is ideal for professionals who enjoy balancing customer engagement, project management, technical coordination, and strategic problem-solving in a fast-paced, data-driven environment.

APPLY NOW - komal.dhawan@actowizsolutions.com

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