Manager - Continuous Improvement

Job Description

Manager – Continuous Improvement & Process Discovery

Kraft Heinz Global Business Services | Continuous Improvement

Six Sigma Green Belt | Process Discovery Lead | GBS Towers: ATR, AP, Commercial Ops, SCM & More

Job Title

Manager – Continuous Improvement & Process Discovery

Department

Global Business Services (GBS) – Continuous Improvement CoE

Reports To

Senior Manager – Continuous Improvement

Location

GBS GCC Ahemdabad

Six Sigma Requirement

Certified Green Belt (GB) – Required; Black Belt aspirant preferred

Travel

Up to 20%

Position Overview

The Manager of Continuous Improvement & Process Discovery is a hands-on practitioner and team lead who drives process discovery and improvement initiatives across assigned GBS FnA towers. Reporting to the Senior Manager, this role owns the end-to-end execution of Six Sigma projects, facilitates process discovery workshops, produces high-quality process documentation, and coaches Analysts. The Manager bridges strategic direction with operational delivery, ensuring GBS towers continuously evolve toward leaner, more efficient models.

Key Responsibilities

Process Discovery & Improvement Execution

• Lead full-cycle DMAIC projects for assigned GBS towers (ATR, S2P, RTR, Commercial Ops, SCM), from charter definition through Control phase.
• Facilitate SIPOC, Value Stream Mapping (VSM), Swimlane, and Process Flow mapping workshops with tower SMEs and operations teams.
• Document current-state (as-is) processes and develop future-state (to-be) blueprints with gap analysis and improvement recommendations.
• Apply Lean tools (5S, Kaizen, FMEA, Root Cause Analysis) to identify and eliminate waste across transactional processes.
• Build and maintain the GBS process library (SOP-level documentation) in collaboration with tower leads.
  
  

Data Analysis & Performance Measurement

• Collect and analyze process performance data using statistical methods (control charts, Pareto analysis, Fishbone, hypothesis testing).
• Build and maintain KPI dashboards to track process health, improvement adoption, and project benefits realization.
• Partner with GBS Data & Analytics teams to leverage process mining tools and ERP data for baseline measurement.
  
  

Team Leadership & Analyst Development

• Supervise and develop 2–4 CI Analysts; assign workstreams, review deliverables, and provide structured coaching.
• Guide Analysts through process mapping assignments and quality-check documentation for accuracy and completeness.
• Support Analyst Yellow Belt and Green Belt certification journeys through project guidance and knowledge transfer.
  
  

Stakeholder Collaboration

• Engage tower process owners, operations leads, and functional SMEs to gather inputs, validate findings, and drive buy-in for improvements.
• Prepare and present project updates, workshop findings, and improvement proposals to Senior Manager and tower leadership.
• Coordinate with IT/automation teams to align process redesigns with digitalization and RPA pipeline.
  
  

Required Qualifications

• Bachelor's degree in Engineering, Business Administration, Finance, Operations, or Supply Chain.
• Certified Six Sigma Green Belt (ASQ, IASSC, or equivalent) – mandatory.
• 5–8 years of relevant experience in process improvement, operations, or business analysis.
• Minimum 2–3 years in a GBS, Shared Services, SSC, or BPO environment.
• Hands-on experience facilitating VSM, SIPOC, and Process Mapping sessions.
• Proficiency in process documentation tools (Visio, Lucidchart, ARIS, Signavio, or Bizagi).
• Strong data analysis skills; working knowledge of Minitab, Excel (advanced), or similar tools.
• Demonstrated ability to manage multiple projects and stakeholders simultaneously.
  
  

Preferred Qualifications

• Six Sigma Black Belt certification or active pursuit.
• Exposure to process mining tools (Celonis, UiPath Process Mining).
• Experience with ERP platforms (SAP S/4HANA, Oracle) in an ATR or AP context.
• Lean certification or Kaizen facilitation experience.
• Experience in FMCG, CPG, or Kraft Heinz GBS environment.
  
  

COMPETENCIES & BEHAVIORS

• Strong facilitation skills – ability to lead structured workshops with diverse, cross-functional participants.
• Analytical mindset with a practical, results-oriented approach to problem solving.
• Clear written and verbal communication; able to translate process complexity into simple documentation.
• Collaborative team player who builds trust with operations teams and fosters a CI culture.
• Detail-oriented with high standards for documentation quality and process rigor.
  
  

KEY PERFORMANCE INDICATORS

KPI

Target

DMAIC projects completed per year

≥ 4 closed projects / year

Process maps delivered (as-is + to-be)

≥ 10 per tower per year

On-time project milestone delivery

≥ 90%

Savings / efficiency contribution per project

> $100K average

Analyst performance rating (direct reports)

≥ Meets expectations, 100%

Stakeholder Satisfaction (Tower level surveys)

≥ 4.5 / 5

Location(s)

Ahmedabad - Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

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