Lead Administrator L1

Job description:

Job Description Existing Wipro RoleLead Administrator L1Potential Band AlignmentB3Role PurposeThe purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

 

͏ Areas of responsibility Triaging and resolution of ticketsProvide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.SLA MonitoringEnsure SLA compliance for assigned technology areas and ensure proactive escalation management.

 

͏ Performance tuning and optimizationAnalyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.Perform system ImprovementsCreate mitigation measures to evaluate new tools or improvements by collaborating with technical teams.Handling disaster recoveryPerform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.Reporting and stakeholder engagementParticipate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

 

͏ Team ManagementCollaborate with team members to resolve open tickets and service requests.Knowledge base and continuous learningContribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

 

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Mandatory Skills: Windows Server Admin .

 

Experience: 5-8 Years
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