IT Executive

A provider in the cloud communications and managed IT services sector delivering enterprise-grade contact-center, unified-communications, and managed connectivity solutions for B2B customers across India and APAC. The team focuses on reliable, secure, on-site infrastructure and end-user computing support to maintain high availability for customer-facing operations.

Standardized Title: IT Support Executive (On-site) | Location: India — On-site

Role & Responsibilities

• Deliver day-to-day on-site IT support for end users: troubleshoot desktops, laptops, printers, VoIP phones, and peripherals to restore service quickly.
• Administer and maintain network infrastructure: switch configuration, VLAN troubleshooting, wireless LAN support, and basic router/firewall changes under guidance.
• Manage user accounts and access: onboard/offboard users, maintain Active Directory objects, Microsoft 365 accounts, and group-policy enforcement.
• Implement patching, endpoint protection and backup routines: ensure anti-malware, OS updates, and scheduled backups are executed and validated.
• Operate the IT ticketing system: triage incidents, escalate to 2nd/3rd-line or vendors, document resolutions and maintain knowledge-base articles.
• Maintain IT asset inventory and vendor relationships: track hardware lifecycle, manage procurement, warranty claims, and coordinate on-site vendor visits.
  
  

• Must-Have
• Windows Server
• Active Directory
• Microsoft 365
• LAN Troubleshooting
• Firewall Management
• Helpdesk Ticketing Systems
• Preferred
• Endpoint Security
• VMware ESXi
• VoIP Telephony (SIP) experience
  
  

• On-site role with structured shifts and opportunities for cross-functional exposure to cloud communications and contact-center platforms.
• Learning-first environment: regular technical upskilling, vendor certifications support, and mentorship from senior infrastructure engineers.
• Competitive compensation, equipment provisioning, and clear escalation pathways for career growth into network or systems administration roles.