Job Description
A desktop support engineer is an IT professional who installs, maintains, and troubleshoots computer hardware, software, and network connections for organization users.
Responsibilities
- Technical Troubleshooting: Diagnose and fix hardware, software, and printer issues via phone, email, chat, or ticketing systems like ServiceNow.
- System Setup: Install, configure, and update operating systems (Windows, macOS, Linux) and office applications.
- User Administration: Manage accounts, resets, and permissions using directory tools like Active Directory.
- Maintenance: Perform on-site or remote desk-side support and document technical logs and solutions.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Technical Knowledge: Hands-on experience with PC/laptop hardware, peripherals, TCP/IP, DNS, DHCP, and VPN setup.
- Soft Skills: Strong problem-solving, customer service orientation, and clear communication abilities.
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Ahmedabad ,Gujarat |
| Company Website: | https://digitide.com/ | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
What We Offer
About the Company
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Job Snapshot
