Job Description
Experience : 1 - 4 years
Timing : 1:00 pm to 10:30 pm
Location : Ahmedabad
Job Description :
- Managing customer enquiries mainly by email and telephone
- Tracking domestic and international shipments
- Liaising with courier, freight, and pallet carriers
- Investigating delayed, missing, or problematic shipments
- Updating customers proactively
- Handling complaints professionally
- Following up with carriers until issues are resolved
- Processing bookings and checking shipment information
- Dealing with urgent same-day and time-sensitive shipments
- Maintaining accurate records within our systems/CRM
- Working closely with our UK and India teams
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Ahmedabad ,Gujarat |
| Company Website: | https://ats.eazerecruit.com/ | Job Function: | Customer Service |
| Company Industry/ Sector: |
Financial Services | ||
What We Offer
About the Company
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Job Snapshot
