Card Processing Team Lead - Non Digital Ahmedabad India

Qatar Airways is looking for an experienced staff to join our Card Processing team as a Card Processing Team Lead – Non-Digital based at our Global Business Services (GBS) operations in Ahmedabad, India.

This position will be primarily responsible for monitoring and managing the card collections and receipt accounting for non-digital sales channels including ATO/CTO/GHA. Supervise the process for cards and payments compliances, resolve the card payment related queries and clear the open bank reconciliation items for the assigned accounts. Develop and monitor the budget for the card processing charges, verify the card processing charges (MSC, FX cost, billing service providers). Responsible for monitoring the team performance against the defined KPI’s, SLA’s and the team objectives and targets, ensuring maximum stakeholder satisfaction and effective people management.

Responsibilities:

• Lead the service delivery of the Non-Digital Card Processing sub-unit, ensuring seamless operations, adherence to defined SLAs/KPIs, stakeholder satisfaction, and effective people management.
• Coordinate with BPO partner for accurate accounting of receipts associated with the non-digital sales channel.
• Liaise with internal and external stakeholders to investigate and resolve accounting exceptions related to non-digital card receipts, as identified by the BPO reports.
• Prepare annual and monthly budgets for the Card Processing Unit, including card processing charges and associated costs.
• Review and validate charges billed to the QR network using inputs from service providers and internal databases. Conduct monthly variance analyses and investigate significant deviations.
• Maintain detailed statistics for the Card Processing Unit and prepare ad-hoc and on-demand reports for management review.
• Provide support to station teams by addressing and resolving card processing queries within defined timelines.
• Maintain and update master file for the card processing contracts, MSC rates, MID, etc.  
• Coordinate with service providers and internal teams to resolve disputes related to incorrect charges, debit balances, and pending issues.
• Review, analyze and submit Card Transactions reports and consolidated summary on TIP reports on monthly basis.
• Review compliance checks performed by the team, escalate issues as needed, and maintain documentation accordingly.
• Own the PCIDSS compliance requirements for the QR network and coordinate with the internal and external stakeholders for ensuring compliance with the standards.
• Coordinate with the stations and QR Offices for PCIDSS compliance, maintain and review relevant documents.
• Maintain and update the policies and procedures for the card processing unit.
• Review the UATP accounting performed by team members.
• Provide necessary data and support to the Financial Reporting team for accruals and other reporting requirements related to card processing.
• Identify process improvement opportunities and collaborate with IT and relevant stakeholders to automate processes for increased efficiency and enhanced controls.
• Ensure the SLA/ KPI’s for the team are achieved, including but not limited to ensuring 100%25 compliance with PCIDSS compliances, on time accounting for UATP transactions, on time query resolution, verification of costs, etc.
• Develop and set team objectives and KPIs in alignment with the organizations goals.
• Monitor and guide team progress against objectives, fostering a culture of high performance.
• Budget and allocate necessary resources to meet targets and objectives effectively.
• Be a Subject matter expert for all compliance requirements for both external stakeholders and internal stakeholders.
• Ensure timely and accurate responses to audit queries and information requests.
• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

• Bachelor’s Degree or higher with Minimum 8 years of job-related experience with minimum 4 years of experience in leading team of minimum 10 staff
• Proficient in MS Excel, pivot tables and graphs
• Experience of working with ERP
• Good command of English language
• Ability to communicate properly with colleagues and other internal/external parties
• Working knowledge of the PCIDSS and relevant card processing compliance 

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.