Assistant Manager GBS - Change Manager

Job Description

Job Title: GBS Global Assistant Manager of Change Management

Location: GCC AHM

GBS Change Manager

The Kraft Heinz Change Management Office (CMO), which sits within the Global Business Services (GBS) organization, strives to drive organizational and behavioral change, by owning the planning and execution of change management strategies and plans for projects throughout the organization. You are an ideal candidate if you are highly organized, have a solid track record of successfully leading change management plans of global, complex programs, have strong communication skills, can work across multiple time zones and excel in a fast-paced environment with rapid change.

They will collaborate with Sr. Change Manager, Project Managers, and onshore Kraft Heinz enterprise Change Management team within Global Business Services (GBS) to oversee the development and delivery of quality transformation change initiatives. Provide delivery support (i.e., leading training, communication build) to execute approved Change Management Plans through adoption.

Primary Responsibilities

• Lead change across the project lifecycle using the Kraft Heinz Change Management Methodology to drive Change Management across our projects and integrate change management activities across the project lifecycle phases, including Change Management for Agile projects
• Partner with Senior-level change team members to:
• Conduct detailed Change Impact Assessments on various projects in order to understand the impacted stakeholders, how they’re impacted and when, as well as the recommended interventions by audience
• Perform Stakeholder Analysis in order to determine how to effectively manage the key stakeholders who are impacted by the project
• Develop the Case for Change in order to define the key messaging required by audience
• Create detailed and proactive Communication Plans and develop strong project communications
• Partner with GBS and Corporate Communications team members to ensure key project messaging is communicated appropriately leveraging the proper communication channels, branding/templates and timing
• Provide strategic insight into the development of training and deployment plans and content
• Present Change Management status, issues and risks during regular project status meetings, as well as develop executive-level presentations to communicate change management-related progress to inform stakeholder decision-making
• Develop comprehensive Change Management Plans by project and effectively manage and execute those plans for small to mid-level projects/programs/initiatives
• Partner with Project Management team members to ensure that Change Management is built into overall Project Plans and timelines
• Manage training development, logistics and delivery plans for implementation of changes
• Measure change sentiment and/or commitment by performing Change Readiness Assessments pre-go-live, as well as post go-live feedback surveys, and adjust Change Management Plans accordingly
• Gather Lessons Learned and share with Project and Change Management Teams in order to continue to adapt and improve our approaches each time
• Report to Sr. Manager, Global Change Management, share regular Change Management status and progress, and escalate project issues and risks as required
• Develop, gain approvals for, and execute Change Management and Communication Plans for small to mid-level projects.
• Report portfolio/direct report status to the Sr. Manager of Global Change Management and escalate risks/issues as needed.
• Deliver and sustain outcomes: build targeted plans (communications, sponsor roadmaps, coaching, training, resistance), ensure plan quality and execution with initiative owners, identify and mitigate people-side risks, and track adoption/utilization/proficiency for projects across the organization.
  

• Experience with enterprise/global Change Management (3+ Years) applying established methodologies and tools in corporate settings. Change Management education/certification preferred (e.g., Prosci/ACMP/APMG).
• Impeccable verbal/written English communication skills, strong presentation and interpersonal skills, able to build strong relationships, and work effectively across all levels.
• Familiarity with project life cycle phases, excellent organization and attention to detail, able to manage multiple complex change efforts simultaneously and meet deadlines.
• Exceptional problem-solving and critical-thinking skills, ability to address complex problems, develop solutions, and create high-quality executive-ready presentations. Leverage feedback, insights, and data to optimize user sentiments to address adoption.
• Solution-oriented, comfortable with ambiguity, and quick to adjust with a strong sense of urgency in fast-paced, rapidly changing environments.
• An outcome-focused team player who removes barriers, collaborates effectively, and brings energy and enthusiasm to motivate and engage others.
• Extremely proficient with MS Excel, Word, PowerPoint, SharePoint, and Outlook.