Assistant Manager - Employee Workplace Solutions

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Business Descriptor

Sales, Distribution and Business Development plays a vital role in understanding and meeting customer needs by offering the right solutions through the right channels to the right customer segments. The team is responsible for implementing distribution strategy, driving the delivery of market leading personal banking customer experiences and thereby maximizing customer satisfaction.

Job Introduction

• The bank primarily depends on the asset products (Mortgage, Personal Instalment Loan (PIL), Loan Against Securities (LAS), Loan Against Mortgage (LAM), etc) to build its assets business.
• The assets business is extremely technical and with each region of India operating under different local regulations.
•  Accordingly, The Branch assets specialist is a subject matter expert who is needed for the fulfillment of asset product applications sourced from open market / DSA (Direct Sales Agent) channel and ensure seamless processing of these applications within the system.
• It involves interaction with various stakeholders both within HSBC and outside of HSBC (Risk Team, Builders, Societies, Legal Team etc.

Principal Accountabilities

• Primary responsibility for them is to help Relationship Manager achieve KPI targets by ensuring seamless asset product disbursals
• The incumbent would effectively carry the direct accountability for achieving assets disbursals of the Branch reporting directly into the Branch Manager.
• Responsible for Asset product disbursals of the Mobile Sales Force (MSF) Channel
• Back-end support to Branch Relationship Manager’s in the e-2-e process of sourcing to disbursal of any asset product applications.
• Effective co-ordination with internal & external stakeholders eg, Credit Risk Unit (CRU), Counterparty Credit Risk (CCR),India Management (INM), legal, etc.
• Regular monitoring of status of logged in applications.
• Developmental & coaching intervention for the Channel Partner
• Effective co-ordination with all stakeholders
• Identify cross-sell opportunities for other product lines and sell / refer these to the Relationship Manager’s
• Operational Effectiveness & Control
• Discrepancy rates in applications
• Fraud control

Qualifications 

• Graduate/Post Graduate (Masters)/ MBA with two to five years’ similar work experience.
• Looking for prior experience in Corporate Salary account acquisitions.
• Pro-tip : Familiarity with AI-enabled tools is an advantage.

Eligibility Criteria

• India Bank / INM employees will be eligible to apply to this role after completion of 12 months in the current role/position at the time of application on level transfer and/or promotion.
• Entity Employees (not from India Bank) to be guided by their internal policy on tenure completion in current role at the time of application before applying and share line manager approval once shortlisted
• INM Employees in scope of WPB Career Progression Framework not eligible to apply to roles within the purview of the Framework.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India