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AM Supply - Technician

Talentmate

India

21st October 2026

2610-6834-118

Job Description

ROLE PURPOSE

The Service Technician is a field service role created to expand service coverage in underpenetrated city clusters and support in routine break-fix, preventive maintenance and warranty work in order to increase overall service market share through wider geographic reach.

KEY RESPONSIBILITIES

Field Service Execution

Attend assigned break-fix and routine maintenance calls at customer sites within the assigned cluster
Execute preventive maintenance (PM) jobs and warranty calls as per CSD plan
Diagnose first-level issues; escalate complex faults to the on-roll Service Engineer or Regional Service Manager
Complete service reports, machine readings and job sheets in the field service / dispatch tool

Spare Parts & Upsell Referral

Identify spare-parts requirements at the customer site and raise demand through the spares process
Flag upsell opportunities (genuine parts replacement, retrofit) to the assigned KAM, if any, or to Regional Service Manager

Productivity & Compliance

Adhere to dispatch / scheduling assigned by the Regional Service Manager
Maintain tools, safety gear and service kit per Milacron standards
Follow safety protocols at all customer sites

SUCCESS METRICS / KPIS

Service Quality

Productivity

Commercial Contribution

First-time-fix rate (L1 / routine calls)
Service NPS at assigned customers

Calls closed per day / week vs. target
Productive visits % (% of revenue-generating visits)
Chargeable SE Utilization %
PM compliance % (jobs done on schedule)

Number of spare-parts referrals raised

KEY SKILL REQUIREMENTS

Skill Dimension	What We Are Looking For
Technical	Diploma in Mechanical, Electrical or Mechatronics Working knowledge of injection-moulding machines or similar industrial equipment (training will be provided) Ability to diagnose first-level mechanical / electrical / hydraulic faults
Operational	Use of field service / dispatch / scheduling tools Job sheet, machine reading and basic reporting discipline
Behavioural	Customer-first mindset and discipline at site Willingness to travel within assigned cluster Reliability and safety consciousness

EXPERIENCE PROFILE

Diploma in Mechanical, Electrical, Electronics or Mechatronics
2–5 years of field service experience on industrial equipment (injection moulding preferred but not mandatory)
Comfortable with field travel within the assigned city cluster
Basic English / regional language proficiency for site communication and reporting

#LI-VU1

Who we are:

Milacron is a global industrial leader in the manufacturing and distribution of highly engineered and customized injection molding and extrusion solutions, and aftermarket parts and service for the plastics processing industry. The company’s 1,900+ associates worldwide collaborate to serve a diverse range of end-markets, such as automotive, construction, medical, telecommunications, material handling, packaging, and much more. With expertise in plastics spanning nearly 60 years, Milacron holds longstanding relationships with more than 27,000 customers around the world. The original equipment provider of plastics manufacturing solutions is the largest US-owned and globally served of its kind. Headquartered in Batavia, OH, Milacron’s global footprint is also serviced through regional facilities in Asia, Europe, and South America.

EEO:

The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@milacron.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	India	City:	Ahmedabad ,Gujarat
Company Website:	http://www.milacron.com	Job Function:	Supply Chain & Logistics
Company Industry/ Sector:	Machinery Manufacturing

What We Offer

About the Company

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