Telesales Executive 26D25

The Telesales Executive is a crucial member of our dynamic sales team, responsible for generating sales and building relationships with clients over the phone. As a Telesales Executive, you will leverage your communication skills to connect with potential customers, identify their needs, and offer tailored solutions that meet their requirements. In this role, you will play a significant role in the expansion and success of our business by driving revenue and maintaining customer satisfaction. The position offers an exciting opportunity to develop your sales career in a supportive environment, with ample room for growth and advancement based on your performance and contribution to the team.

Responsibilities

• Contact potential and existing customers to inform them about our products and services.
• Answer questions about products or the company and address any customer concerns.
• Ask questions to understand customer needs and propose relevant solutions.
• Handle objections by clarifying, emphasizing, and overcoming them with viable solutions.
• Direct prospects to the appropriate sales staff when needed for in-depth discussions.
• Keep detailed records of calls and sales, updating the database with accurate information.
• Meet or exceed sales targets and contribute to the achievement of team sales goals.
• Follow up on leads and convert them into sales to achieve targets.
• Develop creative pitches and propositions aimed at specific customer needs.
• Build and maintain positive relationships with customers to ensure repeat business.
• Stay updated with product knowledge and industry trends to provide informed advice.
• Provide feedback to the team on customer needs and the effectiveness of sales strategies.

Requirements

• Proven experience as a Telesales Executive or similar sales/customer service role.
• Excellent communication and interpersonal skills to engage with customers effectively.
• Ability to learn about products and services and describe/explain them to prospects.
• Friendly, confident, and patient personality with strong negotiation skills.
• Familiarity with CRM software and practices to manage customer relationships efficiently.
• Outstanding organizational skills with the ability to multitask and prioritize responsibilities.
• High school diploma; a degree in Business, Marketing, or a related field is a plus.