Tele Caller Executive 20N25

As a Tele Caller Executive at 20N25, you will be the voice of our company, responsible for engaging potential customers over the phone and generating leads in a fast-paced environment. Your main objective will be to foster a sustained and impactful relationship with our diverse client base, delivering outstanding customer service while reaching out to potential leads. A successful Tele Caller Executive should be friendly, persuasive, and have an in-depth understanding of products and services to efficiently communicate their value proposition. Your engaging personality, along with a keen sense of reaching target goals and conversion metrics, will play a pivotal role in driving the company’s growth and success. If you thrive in a goal-oriented setting and have a knack for persuasive communication, this position is perfect for you!

Responsibilities

• Make outgoing calls to potential clients and cover their service inquiries.
• Maintain an accurate database of clients and manage client relationship records.
• Identify new opportunities with individual customers to achieve monthly targets.
• Provide information on our products and services to encourage customer interest.
• Adhere to a script while personalizing conversations to build genuine client rapport.
• Achieve daily, weekly, and monthly call and lead conversion goals and targets.
• Feedback queries or customer complaints to the relevant department for resolution.
• Participate in team meetings to discuss performance and brainstorm improvements.
• Utilize CRM software to manage contacts, maintain records, and follow up on leads.
• Recommend product or service enhancements for improving customer satisfaction.
• Research the market to stay updated with company products and services trends.
• Track sales and marketing metrics to analyze performance against targets.

Requirements

• Proven experience as a Tele Caller or relevant sales/customer service role.
• Strong communication and interpersonal skills to build productive relationships.
• Ability to work in a fast-paced environment and handle rejection calmly.
• Familiarity with CRM systems and practices for efficient customer management.
• Excellent negotiation skills with a proven track record of meeting sales quotas.
• High school diploma or equivalent; college degree is a plus.
• Ability to understand customer needs and offer the best solutions effectively.