Services Specialist - General Operations Support 16N25

We are seeking a dedicated and detail-oriented Services Specialist for General Operations Support to join our dynamic team. The ideal candidate will carry out numerous responsibilities essential for ensuring the smooth and efficient operation of business processes. As a Services Specialist, you will play a vital role in managing day-to-day operations, addressing customer queries, assisting in problem resolution, and contributing to the continuous improvement of our services. You must be adept at multitasking, with the ability to prioritize tasks effectively while maintaining a high level of accuracy. If you possess excellent communication skills, have a proactive approach to solving challenges, and are passionate about providing high-quality support, we welcome your application to be part of our progressive organization.

Responsibilities

• Assist in the coordination and management of general operations tasks and duties.
• Respond to customer inquiries promptly and provide efficient solutions.
• Collaborate with different departments to enhance operational processes and workflows.
• Monitor and report on operational issues, highlighting areas needing improvement.
• Maintain accurate records of operational activities and customer interactions.
• Support team members with ad-hoc tasks and projects as required.
• Identify potential service improvement areas through feedback and data analysis.
• Participate in regular training sessions to update skills and service knowledge.
• Ensure compliance with company standards and operational procedures at all times.
• Utilize software tools to track and manage operational support tasks effectively.
• Prepare and deliver reports on operational metrics and service performance.
• Engage in proactive problem-solving to prevent delays in service delivery.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Minimum of two years experience in an operations support role preferred.
• Excellent communication skills, both written and verbal, are essential.
• Strong analytical skills and attention to detail are critical for this role.
• Ability to manage multiple priorities and tasks in a fast-paced environment.
• Proficient in using Microsoft Office Suite and other relevant software tools.
• Proactive attitude with a strong orientation toward customer satisfaction.