Senior Sales Support Engineer 21J25

Join our dynamic team as a Senior Sales Support Engineer, and play a pivotal role in enhancing our sales operations and customer satisfaction. This position demands a professional who is intimately familiar with the complexities of sales processes and possesses a strong technical acumen to support our sales team and clients effectively. As a Senior Sales Support Engineer, you will be at the forefront of interfacing with our sales, engineering, and product management teams to ensure our solutions are meeting client needs. Your expertise will facilitate problem-solving, assessment of client requirements, and presentation of technical solutions, which are critical to closing deals and ensuring post-sales support. Be a part of our innovative environment where your input is valued, and your career development is prioritized. If you thrive in a fast-paced atmosphere, have a keen sense of technical sales strategies, and a passion for customer service, this role is tailor-made for you.

Responsibilities

• Provide expert technical support and guidance to the sales team during client meetings.
• Liaise between sales team and engineering to tailor solutions to fit client requirements.
• Assist in the preparation and delivery of technical product presentations and proposals.
• Analyze client needs and develop appropriate sales strategies to meet those needs.
• Collaborate with product management to ensure client feedback informs product development.
• Maintain comprehensive knowledge of company products and services to support client inquiries.
• Facilitate problem-solving and troubleshooting to overcome client objections and technical challenges.
• Support post-sales processes to ensure seamless service installation and satisfaction.
• Prepare and deliver training sessions for sales team on technical aspects of products.
• Monitor market trends to identify potential technical solutions fit for new sales opportunities.
• Develop and maintain close relationships with clients to foster long-term business partnerships.
• Participate in trade shows, conferences, and training to stay informed on industry trends.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or related technical field.
• Minimum of 5 years of experience in a sales support engineering role.
• Strong understanding of sales processes and customer relationship management.
• Proven ability to translate technical solutions into effective sales strategies.
• Exceptional communication and presentation skills, both verbal and written.
• Experience with CRM software and sales support technologies is necessary.
• Ability to travel as needed to meet with clients and attend industry events.