Senior Sales Support Engineer 10N25

The Senior Sales Support Engineer plays a pivotal role in bridging the gap between the sales team and technical support functions, ensuring that complex customer needs are understood and met with precise solutions. This professional is responsible for providing advanced technical support to the sales team and directly to clients. With a focus on driving sales success, the Senior Sales Support Engineer utilizes in-depth technical knowledge to assist in securing client commitments, developing proposals, and implementing solutions. This role requires excellent communication, problem-solving skills, and the ability to work collaboratively in a fast-paced environment. The individual must have a strong understanding of the products and services offered, as well as the capability to tailor them to suit unique client needs. A successful Senior Sales Support Engineer builds strong relationships with stakeholders, ensuring seamless interaction between customers, sales teams, and technical departments.

Responsibilities

• Provide technical expertise and support to the sales team in client meetings.
• Understand customer requirements and develop tailored technical solutions accordingly.
• Collaborate with sales and engineering teams to align on product offerings and capabilities.
• Create detailed proposals that outline technical specifications and sales offers.
• Lead technical demonstrations and presentations to prospective clients.
• Maintain up-to-date knowledge of industry trends and the latest technologies.
• Identify potential challenges in sales processes and provide effective solutions.
• Train and mentor junior sales support engineers in technical aspects and client interaction.
• Coordinate with product development to relay customer feedback and requests for features.
• Establish and maintain strong, long-lasting relationships with key client stakeholders.
• Assist in developing marketing strategies and materials to enhance product visibility.
• Ensure prompt and accurate responses to all customer inquiries and support requests.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• Minimum of five years’ experience in sales support or technical sales roles.
• Proven track record of successfully supporting sales teams in technical capacities.
• Excellent communication skills with the ability to express complex solutions clearly.
• Strong problem-solving abilities and attention to detail in complex environments.
• Familiarity with CRM software and the ability to use technical tools effectively.
• Ability to work collaboratively with cross-functional teams to achieve objectives.
• Willingness to travel for client meetings and demonstrations as required.
• Strong understanding of industry trends and technological advancements.
• Capacity to manage multiple projects and meet tight deadlines efficiently.