Medical Receptionist 18J25

As a Medical Receptionist, you will be the face and voice of our healthcare facility, providing a welcoming and efficient environment for our patients. This role is crucial in ensuring the smooth operation of our office and the satisfaction of our clients. The Medical Receptionist will handle key front-desk responsibilities, including greeting patients, managing phone calls, scheduling appointments, and maintaining patient records. Attention to detail, excellent communication skills, and a compassionate approach are essential as you'll be interacting with patients who may be experiencing stress or urgency. You will also be responsible for various administrative tasks that contribute to the effective management of our healthcare services, further enabling our medical staff to focus on providing high-quality patient care.

Responsibilities

• Greet and welcome patients and visitors in a friendly manner.
• Answer and direct incoming calls to appropriate departments efficiently.
• Schedule patient appointments using the clinic's scheduling system.
• Confirm and remind patients about upcoming appointments and check-ins.
• Maintain and update accurate patient records and data entry tasks.
• Assist patients with completing necessary forms and paperwork.
• Verify patient insurance details and inform about payment policies.
• Handle patient inquiries and refer them to the right medical personnel.
• Coordinate and communicate effectively with healthcare staff and departments.
• Ensure the reception area is tidy, organized, and well-stocked with supplies.
• Manage incoming and outgoing mail, packages, and courier services.
• Support clinic administration with additional clerical tasks as needed.

Requirements

• High school diploma or equivalent; additional certification preferred.
• Previous experience in a similar role within a healthcare setting.
• Proficient in using office equipment and medical scheduling software.
• Exceptional customer service skills with a patient-centric approach.
• Strong organizational skills and attention to detail are required.
• Ability to handle sensitive and confidential information discreetly.
• Excellent verbal and written communication skills in English.