IT Helpdesk Executive 27D25

The IT Helpdesk Executive plays a crucial role in maintaining the efficiency and effectiveness of an organization's IT services. As the primary point of contact for IT support, you will be responsible for answering and responding to all technical support inquiries. Your role involves diagnosing and resolving technical issues, ensuring minimal disruption to business operations. With an ever-increasing reliance on technology, businesses demand high IT standards and fast response times, and as an IT Helpdesk Executive, you will be at the forefront, dealing with these challenges. You will work closely with a variety of teams within the organization to ensure a seamless IT service experience, making this an exciting opportunity to engage with a range of technologies and develop your problem-solving skills.

Responsibilities

• Respond promptly to technical support inquiries via phone, email, and chat.
• Diagnose and resolve technical hardware and software issues efficiently.
• Document accurate details of support interactions and resolutions in the IT database.
• Provide guidance and training to users on system functionalities and processes.
• Escalate unresolved or complex issues to senior IT staff or specialized teams.
• Assist in the installation, configuration, and maintenance of IT equipment and systems.
• Monitor IT systems and perform scheduled checks and maintenance tasks routinely.
• Create and update technical documentation, including user manuals and procedural guides.
• Conduct software installations and updates based on company policies and guidelines.
• Maintain a high level of customer satisfaction by addressing queries courteously.
• Track and manage IT inventory, ensuring equipment and software is up-to-date.

Requirements

• A Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of two years' experience in a similar IT support role preferred.
• Strong technical knowledge of operating systems, software, and hardware components.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills and ability to explain technical concepts clearly.
• Familiarity with remote troubleshooting tools and customer service best practices.
• Ability to work independently as well as part of a team effectively.