Guest Service Associate - F&B Service 02D25

The role of a Guest Service Associate in the Food & Beverage Service sector is pivotal in ensuring that guests have a memorable dining experience from the moment they are greeted until they leave. This position calls for a dynamic individual who excels in providing exceptional service while maintaining high standards of hospitality and communication. They are responsible for welcoming guests, taking orders, and ensuring the timely delivery of food and beverages. A Guest Service Associate is expected to be attentive, courteous, and efficient, reflecting the values and quality of the establishment they represent. This role not only requires an understanding of the menu but also a passion for customer satisfaction and the ability to work effectively in a fast-paced environment.

Responsibilities

• Greet guests warmly and ensure a welcoming atmosphere upon arrival.
• Take accurate guest orders and provide menu recommendations as needed.
• Communicate effectively with kitchen staff for special dietary requests.
• Serve food and beverages in a timely and professional manner.
• Maintain cleanliness and hygiene standards in the service area.
• Handle guest complaints and feedback with a positive resolution approach.
• Assist in setting up and closing down the dining area as required.
• Ensure that payment transactions are processed accurately and efficiently.
• Monitor guests' needs and provide assistance when necessary.
• Collaborate with team members to ensure seamless service delivery.
• Stay informed about daily specials, promotions, and menu changes.
• Participate in training sessions and staff meetings for professional growth.

Requirements

• High school diploma or equivalent in hospitality or a related field.
• Previous experience in food and beverage service or hospitality sector.
• Excellent communication and interpersonal skills with guests and team.
• Ability to multi-task and work efficiently under pressure in busy environments.
• Strong attention to detail and commitment to delivering quality service.
• Flexibility to work various shifts including weekends and holidays.
• Basic knowledge of point of sale (POS) systems and payment handling.