Guest Relation Executive 26O25

As a Guest Relation Executive, you will be at the forefront of creating memorable experiences for our guests. This role demands an energetic and personable professional who is passionate about delivering outstanding service. You'll be the initial point of contact and an ambassador for the brand, ensuring that every guest feels valued and well cared for. Your primary objective is to exceed guest expectations and foster an inviting and welcoming atmosphere. Communication, problem-solving, and organizational skills are key in this role as you will handle a variety of tasks ranging from managing guest inquiries to resolving issues and ensuring that every guest leaves with a positive impression of our company. Join our dynamic team to contribute to a culture of exceptional guest service and loyalty.

Responsibilities

• Welcome guests warmly and ensure they feel comfortable and valued.
• Manage guest check-ins, check-outs, and reservations efficiently and courteously.
• Address guest inquiries, concerns, and complaints in a professional manner.
• Liaise with various departments to ensure guest needs are met promptly.
• Provide guests with information about hotel facilities and local attractions.
• Maintain an organized work area with accurate and up-to-date records.
• Develop and maintain positive relationships with returning and new guests.
• Monitor guest satisfaction and ensure services exceed their expectations.
• Coordinate special requests or arrangements for guests proactively.
• Assist in promoting and upselling hotel services and amenities.
• Handle guest billing inquiries and payments accurately and swiftly.
• Contribute towards meeting and exceeding performance and revenue targets.

Requirements

• High school diploma or equivalent; hospitality degree preferred.
• Proven experience in a guest-facing role in hospitality settings.
• Exceptional interpersonal and communication skills are required.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in Microsoft Office Suite and hotel management software.
• A keen eye for detail and the ability to multitask effectively.
• Flexibility to work various shifts including evenings and weekends.