Guest Experience Expert - Team Leader (Front Office) 23D25

We are seeking a Guest Experience Expert - Team Leader (Front Office) to deliver exceptional service and leadership at our esteemed organization. In this pivotal role, you will ensure the highest quality guest experience, functioning as the primary point of contact for guests and a supportive leader for front office staff. You will be accountable for streamlining front office operations, ensuring guest satisfaction, and leading a vibrant, motivated team. The successful candidate will possess excellent communication and leadership skills, with a passion for hospitality and an unwavering commitment to exceptional guest service. If you are dynamic, service-oriented, and relish the prospect of guiding a team to success, we invite you to apply for this exciting opportunity.

Responsibilities

• Oversee all front office operations to enhance service delivery and guest satisfaction.
• Train, mentor, and supervise front office staff ensuring high-performance standards.
• Resolve guest complaints and issues effectively and in a timely manner.
• Ensure compliance with company policies, procedures, and quality standards.
• Coordinate with housekeeping and maintenance to maintain facility standards.
• Manage daily financial procedures including billing and cash handling tasks.
• Implement and monitor effectiveness of customer feedback systems for improvements.
• Handle VIP guests and customized guest experiences with professionalism and discretion.
• Establish and maintain strong working relationships with guests and employees.
• Analyze front office operations reports and develop efficiency strategies.
• Foster a positive and productive work environment for the team.
• Manage room reservations and ensure accurate booking and room availability.

Requirements

• Bachelor’s degree in Hospitality Management or related field is preferred.
• Minimum of 3 years experience in front office management or supervisory roles.
• Strong leadership skills with an ability to manage and motivate a team.
• Exceptional communication skills, both spoken and written in a smooth manner.
• Proficiency in hotel management software and Microsoft Office applications.
• Ability to handle difficult situations and solve problems promptly and efficiently.
• Exemplary organizational skills with keen attention to detail in execution.