Front Office Executive 19F26

The Front Office Executive plays a pivotal role in maintaining a welcoming and organized environment at the forefront of a company's operations. This position involves overseeing visitor interactions, managing communications, and supporting administrative functions to ensure seamless operations. The Front Office Executive acts as the face of the organization, reflecting the company's image through superior customer service and efficient handling of queries. An ideal candidate is someone who exhibits professionalism, attentiveness, and excellent organizational skills, ensuring that the front office operates smoothly. This role is crucial for the first impressions of customers and visitors and requires a proactive attitude to manage multiple tasks effectively. The Front Office Executive collaborates with various departments to support business objectives and enhance operational efficiency.

Responsibilities

• Greet and welcome all visitors with a friendly and professional demeanor.
• Answer and direct phone calls to appropriate departments or personnel effectively.
• Manage and coordinate the daily schedules and meetings for senior management.
• Maintain the cleanliness and organization of the front office reception area.
• Coordinate with administrative and support staff concerning office workflow.
• Handle inquiries and provide information to clients and staff as needed.
• Receive and sort daily mail and deliveries for distribution to staff members.
• Maintain conference room and meeting area bookings and preparations.
• Ensure that the office reception area is always visually appealing and presentable.
• Maintain accurate records of visitor logs and appointments for security purposes.
• Assist in preparation of company documents and presentation materials as required.
• Execute administrative and clerical tasks based on priority and urgency levels.

Requirements

• High school diploma or equivalent; additional qualifications preferred.
• Minimum of two years' experience in a front office or administrative role.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
• Excellent communication skills with a strong customer service orientation.
• Exceptional organizational skills with the ability to multitask effectively.
• Strong problem-solving skills and the ability to handle high-pressure situations.
• Ability to maintain confidentiality and handle sensitive information with discretion.