F&B Service Expert 28O25

We are seeking a passionate and experienced F&B Service Expert to join our esteemed hospitality team. The ideal candidate will have an extensive background in food and beverage services, with a commitment to delivering exceptional guest experiences. This role will involve overseeing daily operations, maintaining quality standards, and leading a team of service staff. The F&B Service Expert will work closely with the kitchen and management teams to ensure seamless service delivery, customer satisfaction, and operational efficiency. If you are a dynamic individual with excellent leadership skills and a keen eye for detail, this is an exciting opportunity to contribute to the success of our F&B operations.

Responsibilities

• Oversee daily food and beverage operations to ensure high levels of performance.
• Lead and train service staff to maintain exceptional service standards.
• Collaborate with kitchen staff to ensure efficient order processing and service timing.
• Implement and monitor systems to enhance guest satisfaction and retention.
• Assess customer feedback to make necessary improvements to service offerings.
• Manage inventory and ordering of supplies to prevent shortages and surplus.
• Coordinate with management to execute special events and promotions smoothly.
• Ensure compliance with health, safety, and cleanliness standards in all service areas.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Create detailed reports on sales, services, and operational efficiency for review.
• Develop and implement staff schedules to optimize coverage and minimize labor costs.
• Maintain a high level of product knowledge about menu items and promotions.

Requirements

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum 5 years of experience in food and beverage service roles.
• Proven leadership skills with experience managing a team in a fast-paced environment.
• Strong knowledge of F&B operations and sound financial acumen.
• Excellent communication and interpersonal skills for guest and staff interactions.
• Demonstrated ability to handle customer complaints and ensure satisfactory resolutions.
• Must be willing to work flexible hours, including evenings and weekends.