F&B Service Expert (225-906)

An F&B Service Expert, or Food and Beverage Service Expert, plays a crucial role in the hospitality industry, ensuring that customers receive the highest quality service and dining experience. This position demands not only an understanding of different cuisines and beverages but also requires excellent customer service and communication skills. F&B Service Experts are responsible for managing service operations, guiding staff, and ensuring compliance with safety and quality standards. They work in various settings such as restaurants, hotels, and event venues, and are often considered the face of the dining service. As a key team player, they balance leadership and teamwork, striving for excellence and customer satisfaction in every interaction.

Responsibilities

• Oversee daily operations in food and beverage service areas flawlessly and efficiently.
• Train, mentor, and guide service staff to provide exceptional customer service.
• Ensure all service areas are clean, hygienic, and set up to standard.
• Coordinate with kitchen staff to ensure timely and precise order delivery.
• Handle customer complaints and resolve issues to maintain customer satisfaction.
• Monitor inventory levels and order supplies as needed to avoid shortages.
• Develop and implement service standards and procedures to enhance customer experience.
• Ensure compliance with health and safety regulations in all service areas.
• Manage reservations and seating arrangements to optimize operational flow efficiently.
• Conduct regular team meetings to communicate goals and gather staff feedback.
• Collaborate with management to plan and execute special events and functions.
• Maintain up-to-date knowledge on current food and beverage trends and offerings.

Requirements

• Prior experience in a food and beverage service or similar role is essential.
• Strong leadership skills with experience managing a diverse team effectively.
• Excellent communication and interpersonal skills for customer and team interactions.
• Detailed knowledge of food and beverage service techniques and operations.
• Ability to handle challenging situations calmly and efficiently to ensure customer satisfaction.
• Good understanding of health and safety regulations relevant to food service.
• Proficient with point-of-sale systems and inventory management software.