Email Support Executive 07D25

As an Email Support Executive, you will serve as the vital link between the company and its clients. Your primary role is to effectively manage customer queries and concerns sent via email. You will be responsible for providing accurate information, resolving issues promptly, and ensuring customer satisfaction. This position requires excellent written communication skills, a strong customer orientation, and the ability to prioritize tasks efficiently. You should also possess strong problem-solving skills to handle a wide array of questions or issues related to our products or services. Working as an Email Support Executive, you will be part of a dynamic team committed to delivering exceptional customer service and will play a crucial role in maintaining our company's reputation for excellence.

Responsibilities

• Respond to customer queries promptly and professionally through email communication.
• Analyze and resolve customer issues efficiently, maintaining high satisfaction levels.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Communicate clearly with customers to ensure their concerns are understood and addressed.
• Coordinate with internal departments to resolve more complex customer issues.
• Follow up with customers to ensure their inquiries have been resolved satisfactorily.
• Identify recurring customer issues and suggest improvements to the support process.
• Stay updated on new product features and changes to provide informed support.
• Handle customer complaints with professionalism and escalate when necessary.
• Work towards achieving customer response time targets and quality standards.
• Support team members by sharing knowledge and assisting with queries as needed.
• Proactively identify and suggest opportunities to improve customer service processes.

Requirements

• Proven experience in a customer service role, preferably in email support.
• Excellent verbal and written communication skills in English.
• Strong keyboard skills with a focus on accuracy and speed.
• Ability to work independently and efficiently to meet deadlines.
• Demonstrated problem-solving skills and attention to detail in every task.
• Ability to handle sensitive and confidential information appropriately.
• Familiarity with customer support software, databases, and tools preferred.