Customer Support Officer 13D25

We are seeking a dedicated and experienced Customer Support Officer to join our team. As a Customer Support Officer, you will be the primary point of contact for our clients, addressing their inquiries, concerns, and service requests efficiently and professionally. You will play a crucial role in enhancing customer satisfaction by delivering outstanding service and support. This role requires a highly organized individual who is passionate about problem-solving and possesses excellent communication skills. The ideal candidate will be proactive, empathetic, and able to manage multiple tasks in a fast-paced environment. If you have a knack for providing excellent customer service and are seeking a role that allows you to make a significant impact, we encourage you to apply for this position.

Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, or chat.
• Resolve product or service issues by clarifying customer complaints and determining the cause.
• Generate sales leads and forward them to the appropriate sales representatives as needed.
• Document all customer interactions and maintain accurate records of customer information.
• Assist in onboarding new clients and provide training on using company products or services.
• Maintain a detailed knowledge of company products and services to provide accurate information.
• Collaborate with other departments to address and resolve complex customer issues.
• Regularly update customer support databases with information and resolution details.
• Follow communication procedures, guidelines, and policies to maintain service standards.
• Collect and analyze customer feedback to identify trends and suggest improvements.
• Meet customer service goals and performance targets set by management.
• Provide feedback to the company on trends noted from customer interactions.

Requirements

• Proven experience in a customer support role, preferably in a similar industry.
• Excellent verbal and written communication skills are essential for this position.
• Strong problem-solving skills with the ability to think critically and creatively.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Familiarity with CRM systems and practices is highly desirable for this role.
• Empathic listener with the ability to remain calm and professional under pressure.
• High school diploma or equivalent; a higher education degree is a plus.