Customer Support Executive 16F25

We are seeking a dedicated and empathetic Customer Support Executive to join our dynamic team. As a Customer Support Executive, you will be the primary point of contact for our valued customers, providing top-tier assistance and solutions to their inquiries and concerns. Your role will be pivotal in ensuring customer satisfaction and loyalty by effectively resolving issues while maintaining a friendly and professional demeanor. This position offers an excellent opportunity to grow within the company and become an integral part of our customer service department. If you have exceptional communication skills and a passion for helping others, we want to hear from you!

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customers’ needs to ensure satisfaction and resolution of issues.
• Provide accurate, valid, and complete information using available resources.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open communication.
• Keep records of customer interactions, transactions, comments, and complaints.
• Follow communication procedures, guidelines, and policies effectively with team members.
• Collaborate with the technical support team to resolve issues requiring further investigation.
• Contribute to team effort by accomplishing related tasks as needed and instructed.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Ensure adherence to company policies and procedure in handling customers.
• Escalate unresolved issues to the appropriate internal teams for further assistance.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong verbal and written communication skills are essential for this role.
• Ability to multi-task, prioritize, and manage time effectively is required.
• Familiarity with CRM systems and practices is a significant asset.
• Customer orientation and the ability to adapt/respond to different types of characters.
• High school diploma or equivalent; college degree preferred but not mandatory.
• Problem-solving skills with a proactive approach to resolving issues efficiently.