Customer Service Executive - Two Wheeler Loans 28J25

The role of a Customer Service Executive for Two Wheeler Loans is critical in ensuring a seamless and customer-centric experience for individuals seeking financial assistance for purchasing motorbikes or scooters. This position bridges the gap between the financial institution and customers, providing essential guidance, support, and resolution of queries regarding two-wheeler loans. The ideal candidate should possess a deep understanding of loan products, exceptional communication skills, and a strong ability to manage customer relationships. By efficiently managing loan applications and related customer service tasks, the Customer Service Executive contributes to the growth and reputation of the financial institution. This role requires enthusiasm, diligence, and a customer-first mindset to handle various customer interactions and administrative responsibilities effectively.

Responsibilities

• Assist customers with the application process for two-wheeler loans promptly and efficiently.
• Provide accurate information on loan features, rates, terms, and conditions to potential borrowers.
• Respond to customer inquiries and resolve any issues related to loan applications or processing.
• Build strong relationships with customers to enhance service quality and customer satisfaction.
• Coordinate with the sales and credit teams to ensure smooth loan processing workflows.
• Maintain up-to-date documentation and records of customer interactions and transactions.
• Identify potential sales opportunities and refer leads to the sales team for follow-up.
• Follow up on loan application statuses and communicate updates to customers regularly.
• Ensure compliance with all regulatory requirements and internal policies during customer interactions.
• Handle customer complaints efficiently, striving for resolutions that align with company policies.
• Provide feedback and insights to management for process improvements and customer service strategies.
• Stay informed about industry trends and changes in loan products and terms.

Requirements

• Bachelor’s degree in finance, business administration, or related field preferred.
• Minimum of 2 years of experience in customer service or financial services industry.
• Excellent verbal and written communication skills for diverse customer interactions.
• Strong problem-solving skills and attention to detail in handling customer queries.
• Ability to handle high-pressure situations with professionalism and tact.
• Proficiency in using CRM software and other relevant applications for customer management.
• Strong organizational skills and the ability to multitask efficiently in a fast-paced environment.