Customer Service Executive - Two Wheeler Loans 18N25

A Customer Service Executive in the Two Wheeler Loans division plays a pivotal role in ensuring customer satisfaction and efficient handling of inquiries related to loans for two-wheelers. This individual is responsible for managing customer interactions, resolving queries, and providing detailed information about loan products. The position requires excellent communication skills, a friendly disposition, and the ability to work in a fast-paced environment. The executive will be a part of a dedicated team aiming to enhance customer experiences and support the growth of the two-wheeler loan segment. A keen understanding of loan processes, documentation requirements, and customer service protocols is essential for success in this role.

Responsibilities

• Assist customers with inquiries and provide detailed information about two-wheeler loan products.
• Respond promptly to customer inquiries through various communication channels like phone and email.
• Guide customers through the application process, ensuring complete understanding of requirements and procedures.
• Resolve customer issues and grievances with a proactive approach to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions in the company's CRM system.
• Coordinate with internal departments to facilitate smooth loan processing and disbursement.
• Identify and escalate complex cases to senior management when additional support is required.
• Provide feedback and input to product development teams based on customer interactions and insights.
• Monitor market trends and competitor offerings to provide suggestions for improving customer service.
• Participate in training sessions and team meetings to enhance product knowledge and service skills.
• Support sales and marketing initiatives by providing frontline insights and customer feedback.
• Exceed performance and service targets set by the management team to contribute to overall business goals.

Requirements

• Bachelor’s degree in Business, Finance, or related field preferred.
• Proven experience in a customer service role, preferably within the financial services industry.
• Strong verbal and written communication skills to interact effectively with customers.
• Ability to manage multiple tasks and work efficiently in a high-pressure environment.
• Excellent problem-solving skills with a proactive approach to resolving customer issues.
• Familiarity with CRM systems and proficient in using standard office software.
• Knowledge of loan processing and documentation in the financial sector is an advantage.
• High degree of professionalism and dedication to customer satisfaction.