Collection Executive 26O25

The Collection Executive at 26O25 is a pivotal role within our finance department, focusing on managing, monitoring, and collecting outstanding dues from clients and customers. This position requires an individual who is proficient in interpersonal communication, negotiation, and possesses a keen eye for detail to ensure efficient and effective collection activities. The Collection Executive is responsible for maintaining accurate records, identifying overdue accounts, and developing strategies to minimize outstanding balances. This role also involves understanding and implementing company policies regarding credit and collection, and ensuring compliance with legal and ethical standards. The ability to handle customer queries and provide timely solutions to resolve any disputes is crucial for success in this position. Reporting to the Collection Manager, the Collection Executive will play a significant role in maintaining the company’s cash flow and financial health, ensuring customer satisfaction, and improving recovery rates.

Responsibilities

• Develop and implement strategies to ensure timely recovery of outstanding debts.
• Monitor and maintain accurate records of all communication and transactions with clients.
• Conduct regular follow-ups with clients through calls, emails, and letters for dues.
• Negotiate payment terms and schedules to accommodate clients while meeting company policies.
• Analyze client account history to identify potential risks and solutions.
• Collaborate with internal teams to address billing discrepancies and resolve client disputes.
• Prepare detailed reports on collection activities and outstanding balances for management review.
• Ensure compliance with legal standards and company policies pertaining to collections.
• Provide customer service and support to clients inquiring about their accounts.
• Identify trends in payment patterns and suggest improvements for the collections process.
• Assist in developing policies and procedures to enhance collection efficiency and effectiveness.
• Maintain a positive relationship with clients to promote good brand image and customer loyalty.

Requirements

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 2 years of experience in collections or a similar role.
• Strong communication and negotiation skills for effective client interactions.
• Knowledge of relevant legal requirements related to debt collection.
• Proficiency in using collection management software and office productivity tools.
• Excellent analytical and problem-solving skills for accurate decision-making.
• Ability to manage multiple tasks efficiently while meeting deadlines consistently.