Officer - Collection Operations 16N25

The role of Officer - Collection Operations 16N25 is a critical position within our finance department, responsible for managing and executing collection strategies to ensure timely receipt of outstanding payments. This role is essential in maintaining the company's cash flow and reducing the risk of bad debt. The ideal candidate will leverage their excellent communication skills and strong analytical abilities to manage client accounts and collaborate effectively with team members. This position requires a proactive approach to problem-solving and the ability to manage multiple tasks efficiently. The Officer will be expected to employ ethical standards while negotiating payment plans and resolving queries. If you are detail-oriented and skilled in maintaining records of financial interactions, then this might be the ideal career opportunity for you.

Responsibilities

• Develop and implement collection strategies to ensure appropriate client account management.
• Identify overdue accounts, report findings, and take necessary action to resolve issues.
• Engage professionally with clients to negotiate payment schedules and resolve conflicts.
• Maintain accurate legal records of all communication and payment activities.
• Collaborate with the finance team to improve collection processes and strategies.
• Perform regular follow-ups with clients to ensure commitments on payment schedules.
• Analyze account histories for trends and potential areas of concern or improvement.
• Prepare detailed reports of collection status for management review and decision-making.
• Assist in developing policies and procedures that contribute to effective collections.
• Address and resolve client queries and complaints with professionalism and tact.
• Use collection software and tools efficiently for tracking and data management.
• Ensure compliance with all company policies and relevant financial regulations.

Requirements

• Bachelor’s degree in finance, accounting, business, or a related field.
• Minimum of two years of experience in collections or related financial operations.
• Exceptional communication and negotiation skills to engage clients effectively.
• Strong analytical skills and the ability to interpret financial data.
• Proficiency in using financial software and Microsoft Office Suite, especially Excel.
• Ability to multitask and manage competing priorities efficiently and effectively.
• High attention to detail and commitment to maintaining accurate financial records.