Beauty Salon Receptionist 14N25

As a Beauty Salon Receptionist, you will be the welcoming face and voice of our salon, ensuring that clients have a stellar experience from the moment they walk in the door. Your role is vital in maintaining client relationships, managing appointments effectively, and creating a warm atmosphere that represents the high standards of our beauty salon. You'll need to be professional, organized, and possess excellent communication skills to handle both customer requests and the backend operations that keep our salon running smoothly. If you're passionate about beauty and customer service, and thrive in a busy, people-focused environment, this role could be perfect for you.

Responsibilities

• Greet and welcome clients as they arrive at the salon with enthusiasm.
• Manage and coordinate appointment bookings, cancellations, and rescheduling.
• Answer phone calls and emails, providing accurate information to inquiries.
• Handle cash transactions and maintain accurate records of all payments.
• Keep the reception area tidy and organized, reflecting the salon's standards.
• Assist with client queries and ensure top-notch customer service at all times.
• Maintain and update client records, ensuring all information is current.
• Coordinate with salon staff to manage bookings and schedule adjustments.
• Promote salon services, packages, and products to all salon visitors.
• Handle client complaints gracefully to ensure client satisfaction and retention.
• Schedule and communicate staff shifts and ensure proper staffing levels.
• Support the salon manager with administrative tasks and inventory management.

Requirements

• High school diploma or equivalent education is required for this role.
• Proven work experience as a receptionist, preferably in a beauty salon.
• Excellent verbal and written communication skills are essential.
• Proficiency in using scheduling software and MS Office applications.
• Outstanding organizational skills with an attention to detail.
• Strong customer service skills to provide a pleasant salon experience.
• Ability to multitask and prioritize tasks in a fast-paced environment.