Telesales Executives 19D25

As a Telesales Executive, you will play a pivotal role in driving our sales efforts by leveraging your excellent communication and persuasion skills over the phone. Your primary responsibility will be to connect with potential customers, engage them in meaningful conversations, and encourage them to make purchases or consider our services. You will need to understand customer needs, provide them with the necessary information, and tailor your sales pitch to fit their requirements. Success in this role will require a combination of patience, resilience, and a deep understanding of our product offerings. You will also be responsible for maintaining accurate customer records and contributing to team sales targets.

Responsibilities

• Initiate outbound calls to prospective customers and introduce them to our products.
• Respond to inbound customer inquiries and convert them into successful sales.
• Identify potential upsell or cross-sell opportunities during customer interactions.
• Accurately maintain and update customer information in the CRM database.
• Develop and maintain positive relationships with existing and potential customers.
• Collaborate with the sales team to develop effective sales strategies and techniques.
• Continuously strive to achieve and exceed individual and team sales targets.
• Provide exceptional customer service to ensure high levels of customer satisfaction.
• Relay customer feedback and insights to the marketing and product development team.
• Stay informed about product updates and industry trends to enhance sales performance.
• Conduct follow-up calls with customers to ensure repeat business and referrals.
• Adhere to sales policies, procedures, and company guidelines to ensure compliance.

Requirements

• Proven experience as a telesales representative or in a similar sales role.
• Excellent communication and interpersonal skills with a persuasive voice.
• Ability to handle rejection and remain motivated in challenging situations.
• Strong negotiation skills and the ability to close sales effectively.
• Familiarity with CRM software and basic computer operations is preferred.
• A high school diploma or equivalent educational qualification is required.
• Demonstrated ability to achieve sales targets in a fast-paced environment.
• Positive attitude, resilience, and determination to reach sales objectives.
• Capability to work independently as well as part of a collaborative team.
• Flexibility to adapt to changing sales strategies and goals effectively.