Relationship Manager (225-918)

As a Relationship Manager, you will be the key point of contact between our organization and our valued clients. Your primary responsibility will be to build, maintain, and enhance client relationships to foster trust, encourage loyalty, and ensure satisfaction. You will be instrumental in addressing client needs and offering tailored solutions by understanding their businesses and anticipating their demands. In this role, you will not only strive to retain existing clients, but also play a part in identifying potential opportunities for client growth. To excel, you should possess excellent communication skills, a strong acumen for business development, and the ability to negotiate effectively. Your effort will directly impact client retention and company revenue.

Responsibilities

• Develop and maintain strong, long-lasting relationships with clients to drive satisfaction.
• Understand clients' business needs and tailor solutions to meet their specific demands.
• Manage client accounts and address client inquiries and concerns promptly.
• Coordinate with internal teams to ensure timely and successful service delivery.
• Identify opportunities to upsell or cross-sell company services or products.
• Monitor and analyze client feedback to make recommendations for service improvement.
• Prepare reports on account status and communicate insights to management.
• Conduct regular client reviews and meetings to discuss business strategies.
• Negotiate contracts and agreements to maximize profit and ensure compliance.
• Act as a client advocate and work with the sales team to bring in new business.
• Assist in the development of new business by seeking referrals from existing clients.
• Stay informed about industry trends and competitors to inform business strategies.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• A minimum of 3 years of experience in client management or a related role.
• Excellent communication and interpersonal skills to effectively manage client relationships.
• Strong problem-solving skills with the ability to manage multiple priorities.
• Proven ability to negotiate and resolve issues to ensure client satisfaction.
• Experience with CRM software and an understanding of market dynamics.
• Ability to work independently and as part of a team, with a proactive approach.